Caribbean Luxury Holidays

The resort was beautiful. Room was clean. Everything was in acceptable walking distance. I wish when making restaurant reservations you could tell if the building is on the adults only side or family side easier. Love that WiFi and room service is included. Had some issues with room service coming to get their dirty dishes though. Pools were amazing. Entertainment was great and not annoying like some resorts. Always something to do. One of the best breakfast buffets I’ve had. The Asian restaurant was a 10/10, download the app and make a reservation was soon as you can, maybe even 2 there. The bed sucked, hard as a rock but whatever! Would 100% go back and recommend.

The staff was pleasant and courteus. The rooms were dated and the sliding doors were not functional. The resort was well manicured especially compared to areas nearby. The beach was man made and not great. The pool was attractive, food and drinks were nice but closer to NY prices, and the golf carts were ok but necessary. Resort could have been anywhere in the world - kind of a basic Marriott look.

All the staff was eager to please. Food in all restaurants was very good. Maintenance though is very poor. Checking into a 5 Star Resort that is 10yrs old should be in better shape. Rooms definitely don’t get checked bevor check in and take 4 days to be addressed only, after an initial review . We were offered to move rooms then but after half of our stay who wants to pack everything up?

My trip began with confusion about the Expedia VIP upgrade. When I emailed the resort initially acted like they didn't know what I was talking about. It was some back and forth. However I did recieve an upgrade upon arrival. I did book Club level. My butler was friendly. The standout employee was my housekeeper who noticed my preferences for tea and always had a big smile for me. I was a solo female traveler and I don't know if I'd recommend this resort for solo travelers. I often felt ignored or forgotten at the restaurants. I did get food poisoning my second day after the hibachi restaurant. I spoke to many travelers who also had food poisoning. It ruined a good 36 hours of my trip. The onsite doctor visit was $600 for fluids and meds and I hope my Expedia trip insurance covers this. I did book a beach massage and the massger was egregiously late. I had my butler cancel after I saw her finally saunter up. They had kept telling me "2 more minutes" for half an hour. I missed my next activity. So I did not use my $25 credit from Expedia. I asked them to apply that toward my laundry charges upon checkout but they refused. They also gave me a huge hassle driving me to the outside gate for an excursion. They said I was supposed to inform them ahead of time. There were staff standing around and several golf carts sitting there. They said they could only email and wait. I was late for my pick up. Overall wouldn't return.

Staff very courteous and attentive. Room clean but musty smell that went away during stay. Food was delicious everywhere. We loved Aroma convenience. Grounds were well kept. Proximity to ocean and pool were great.

All the staff was eager to please. Food in all restaurants was very good. Maintenance though is very poor. Checking into a 5 Star Resort that is 10yrs old should be in better shape. Rooms definitely don’t get checked bevor check in and take 4 days to be addressed only, after an initial review . We were offered to move rooms then but after half of our stay who wants to pack everything up?

The staff was pleasant and courteus. The rooms were dated and the sliding doors were not functional. The resort was well manicured especially compared to areas nearby. The beach was man made and not great. The pool was attractive, food and drinks were nice but closer to NY prices, and the golf carts were ok but necessary. Resort could have been anywhere in the world - kind of a basic Marriott look.

Staff very courteous and attentive. Room clean but musty smell that went away during stay. Food was delicious everywhere. We loved Aroma convenience. Grounds were well kept. Proximity to ocean and pool were great.

This was a fabulous family vacation. I highly highly suggest upgrading to the Fairmont Gold Access to the gold lounge is definitely worth it. The rooms were impeccable and the infinity pool and resort in general was fabulous. Hospitality, focus on the customer are top notch here. Such a great location, just a few blocks from everything in Hamilton, boutique stores and restaurants. Highly reccomend⭐️⭐️⭐️⭐️⭐️