Punta Cana Hotel Guide - Adventure Sport Hotels in Punta Cana, La Altagracia

"Four buffet not good restaurants are ok nothing fancy but if you don’t have reservations they won’t let you access them . You go to the concierge to make reservations when you get to know and guess what there’s no reservations available until the day you leaving ( coincidence *) I guess The nature and the weather at the Caribbean is beautiful but service staff not friendly and check in and check out process take too long I’ll come to punta Cana again but not for this resort "

"All great. Good place for relaxation"

"Love the staff, super friendly, helpful. "

"There is no flexibility with kids when it comes to food, the staff tricks you into getting a tour of the “property” which didn’t happen just for you to buy a travel package And if you don’t, they get mad… You can’t really get into the restaurants there is a waiting list of 1hr or more… so if you have kids go to a different hotel, this is not for kids. There’s no flexibility at all. Room service is nasty and the food is always the same thing. They don’t really change it. They say they have Italian, and this and that but they don’t, always the same! "

"Resort is absolutely beautiful. Every staff member was so friendly. Entertainment was incredible! I had THE MOST amazing vacation' possibly ever!"

"EPC was a nice resort, but not the higher end that we were used to during our stays at other Excellence Resorts. The hotel is aging but they are constantly working to upkeep the grounds. The rooms are not as luxurious as their sister hotels, for example the shower has painted walls, not tile. The service was no where near what we experienced in other Excellence locations. The bellhops and check in at the Excellence club was great, but service in other areas was less friendly. Our bright spot for restuarant service was Davey at Chez Isabelle who was so friendly and pleasant. The bartenders were just ok, it felt like no one really went out of their way to be friendly. Just doing the job. The entertainment staff and offerings were poor. They did not attempt to engage people in the few activities that were offered, and did not attempt to enhance participation. By far the worst entertainment team I have seen. The other biggest issue were the menus at the restaurants. They have been reduced to such small offerings that at times it was hard to find something that sounded good, and often the items did not match the descriptions in the menu at all. Even the items which have been on the menus for years the recipes and presentations have declined. We met many people who have been here several times, but I would not return to this particular resort in the Excellence group. "

"Very good "

"This was an ideal spot for spring break as a college student. "

"The staff was top notch. Always smiling always accommodating. I would definitely stay here again. "