Punta Cana Hotel Guide - Hotels in Punta Cana Intl., Punta Cana, Dominican Republic

"We recently stayed at this resort as a large group with four rooms booked. On a high note, the staff were incredibly friendly throughout our stay, and the beach is absolutely stunning. However, our experience was mixed. We arrived at 11:00 AM, and our rooms weren't ready until 4:00 PM, which made for a very long wait. Once we settled in, we encountered several maintenance issues: one room had persistent AC problems, and another had a complete power failure. While the resort is visually stunning, clean, and modern, the attention to detail in the upkeep is lacking. Several door frames were already showing significant wear, suggesting that routine maintenance needs to be a higher priority. Regarding dining, the food was generally average, though our favorite turned out to be the French restaurant. Overall, the resort has great potential, but it needs better room maintenance and a more focused approach to service for arriving guests."

"un lugar tranquilo para disfrutar de una semana de vacaciones"

"Rooms were AMAZING. Staff were very friendly and helpful. Food was decent but the entertainment was very good as well. I would definitely recommend and come back."

"While the property itself is absolutely beautiful, our overall experience was disappointing due to several issues. The grounds, pools, and overall aesthetic of the resort are truly stunning and well-maintained. It’s clear that a lot of effort has gone into creating a visually appealing environment. Unfortunately, our room had multiple problems that significantly impacted our stay. The most concerning was the door lock — it would not lock properly, meaning anyone could open it without a key. We had to wait over an hour for assistance, and even after someone came to “fix” it, the issue was not fully resolved as we still couldn’t lock the door from the inside. This raised serious safety concerns. Additionally, the water pressure was very low, and the back door would not close all the way, which added to the frustration. What stood out the most — and ultimately affected our experience the most — was the service and food. Compared to many other resorts we’ve stayed at, the level of hospitality here was extremely disappointing. Much of the staff seemed unwilling to take initiative, showed little effort to understand or resolve concerns, and overall came across as unfriendly — especially toward families with children. Traveling with kids, this made a noticeable difference in how comfortable and welcomed we felt."

"Buffet was the best place to eat. Stuff was nice. The room was in first floor and we saw a few worms, The shower drain was clogged. "

"The entertainment was great."

"The customer service rates a 5..."

"I was very happy with the property and how helpful the staff was! I recommend"

"We had a great room, close to everywhere. It was a nice relaxing place. Food was great as well as the staff."