Tenerife Pet-friendly Holidays

Location is convenient near everything and staff at check-in was friendly. Wi-fi in the room does not work

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

There was four staff members that made my stay enjoyable. Naomi, Joel and Daniel at the front desk and I lady who always greeted us at the buffet she had a pleasant smile always accommodating. With out those four staff members we would of left and hone to another hotel.

It in a good condition but old stylish, not modern. Staff are excellent except one lady receptionist who worked on the xmas day was so arrogant to me when I complained how we missed dinner and breakfast on the 24th night and 25th morning because of lack of information on arrival. She was not able to handle our concerns and claimed that it was our fault, no apologises. However every other things went smoothly, good xmas and new year celebrations at the restaurant, well decorated, glammed. Food was ok Overall, the hotel needs a bit of upgrade.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

Location is convenient near everything and staff at check-in was friendly. Wi-fi in the room does not work