Tenerife Pet-friendly Holidays

It in a good condition but old stylish, not modern. Staff are excellent except one lady receptionist who worked on the xmas day was so arrogant to me when I complained how we missed dinner and breakfast on the 24th night and 25th morning because of lack of information on arrival. She was not able to handle our concerns and claimed that it was our fault, no apologises. However every other things went smoothly, good xmas and new year celebrations at the restaurant, well decorated, glammed. Food was ok Overall, the hotel needs a bit of upgrade.

The best staff ever couldnt do enough for us with a beautiful smile

There was four staff members that made my stay enjoyable. Naomi, Joel and Daniel at the front desk and I lady who always greeted us at the buffet she had a pleasant smile always accommodating. With out those four staff members we would of left and hone to another hotel.

Location is convenient near everything and staff at check-in was friendly. Wi-fi in the room does not work

The best staff ever couldnt do enough for us with a beautiful smile

I really liked this place, despite some eccentricities. Estrella del Norte is run by a few generations of a Canarian family, and feels like a family-run establishment. The building is somewhat dated, but boasts fantastic views both ways, of the sea and nearby Teide volcano. They keep it spotlessly clean, and are very welcoming. I stayed in what they called the Honeymoon Suite, top floor. My room had balconies on both sides. One of the eccentricities was a hot tub in the room that also served as the kitchen and living room. This isn't a criticism; just an observation. I was ill for the first part of my stay, and extended my stay twice. The owners were very accommodating of me, and they earned my gratitude. They also provided, free of charge, a litterbox for my cat, who travels everywhere with me. The hotel is on a block that serves as a de facto resort compound. It's a little bit uphill from the central area of Icod, but is self-contained. The reception has a small shop with necessities like snacks and soft drinks and booze. Just around the corner, on the same block, there is a full-service restaurant (Los Faroles). I'm not sure if it's affiliated with the hotel, but I ate a lot of my meals there. They serve massive portions of Canarian food at excellent prices, and are one of the few places open on holidays. I would definitely stay here again.

Room was only cleaned 3/7 days we were there, floor was filthy when we got there, clearly wasn’t mopped before our arrival. shower would not hold temperature and had really bad water pressure

Area very Spanish which we liked . Apartment spacious but drain smell in bathroom.We bought some air freshener No "beach"amenities and pool was dirty and cold.