Heybeliada Romantic Holidays

The staff, rooms, and location are excellent.

The front of house staff which were available to support 24hours, were very friendly and helpful - excellent customer service. The room was spacious, clean and kept to a high modern standard. The room has a mini bar, with alcoholic (beers) and soft drinks. The bed mattress was on the firm side but worked for me as I much prefer it. The breakfast was also good, as a buffet type you get a choice between hot and cold food (or both). The hotel is in a superb location only 6mins walk to Sultanahmet Square and at close proximity to restaurants and bars. Public transport (tram) is also a few mins walk. I would highly recommend.

The restaurant has a casual ‘Istanbul’ vibe. Great breakfast buffet.

We were a group of 9 people divided over 5 rooms. This was an amazing experience made even better by the staff at the hotel. They made us feel at home. They were helpful, friendly, warm, and very welcoming. This is not our first time at Richmond Istanbul and it definitely won't be our last. Thank you for the management of the hotel.

Cleaning the toilet is very poor with mold buildup inside the shower and around the lavatory, that's all the problem of the hotel, if not I'll give them five stars. The staff is excellent and professional. The breakfast is A-level, but please get a cleaner who cares, and takes pride in it.

Breakfast was ok, should have a better coffee machine and juice.

Overall the stay was 5* however I was let down at the very end by the a couple of the staff. I’ll go into detail of everything the hotel offers but could improve, but first I will explain what broke my review down from a 5* to a 3*. At the end of my stay, I asked for a cab to be called, I said I could use uber but I would trust your taxi people more. They said they will call it and will be here soon, I said ok. The man then said it’s his friend, it will be 15 minutes, I was hesitant as I wanted to be quick, but he said please have tea coffee snacks. I said ok, 25 minutes later this taxi arrived. I’m already a bit annoyed as I lost time 20m that I could have saved by calling a taxi myself. All apps I checked show 800-1000 Turkish lira. When the taxi arrived, the hotel worker said I will give you a fixed price 2000tl, ok? I immediately told him to unpack my bags, to which he then said ‘ok ok how much do you want to pay, if you call a taxi no one will come here anyways, I said yes they will, I will pay 1100tl, he said fine. But it completely ruined my entire stay that the own hotel worker is trying to scam me?!! I am a tourist, but I am Turkish, they even try to scam their own brothers! imagine if I was American or Arab. I did something nice and waited 25mins so their friend can make the money, I was rewarded with scamming, how nice of them. Regarding hotel 8.5/10: Room was great no complaints but it would be nice to have bath robes. Breakfast is nice, 7.5/10, not many options.

Staff very friendly and professional. Room is clean and spacious.

The room was comfortable and clean, everything was great, the staff were friendly.

Clean. Amazing breakfast. Friendly personnel. Thank you

Staff very friendly and professional. Room is clean and spacious.

Room is very noisy: draft from the window, water running. The lights also blink. Very hot on -2 floor during breakfast

The front of house staff which were available to support 24hours, were very friendly and helpful - excellent customer service. The room was spacious, clean and kept to a high modern standard. The room has a mini bar, with alcoholic (beers) and soft drinks. The bed mattress was on the firm side but worked for me as I much prefer it. The breakfast was also good, as a buffet type you get a choice between hot and cold food (or both). The hotel is in a superb location only 6mins walk to Sultanahmet Square and at close proximity to restaurants and bars. Public transport (tram) is also a few mins walk. I would highly recommend.

Overall the stay was 5* however I was let down at the very end by the a couple of the staff. I’ll go into detail of everything the hotel offers but could improve, but first I will explain what broke my review down from a 5* to a 3*. At the end of my stay, I asked for a cab to be called, I said I could use uber but I would trust your taxi people more. They said they will call it and will be here soon, I said ok. The man then said it’s his friend, it will be 15 minutes, I was hesitant as I wanted to be quick, but he said please have tea coffee snacks. I said ok, 25 minutes later this taxi arrived. I’m already a bit annoyed as I lost time 20m that I could have saved by calling a taxi myself. All apps I checked show 800-1000 Turkish lira. When the taxi arrived, the hotel worker said I will give you a fixed price 2000tl, ok? I immediately told him to unpack my bags, to which he then said ‘ok ok how much do you want to pay, if you call a taxi no one will come here anyways, I said yes they will, I will pay 1100tl, he said fine. But it completely ruined my entire stay that the own hotel worker is trying to scam me?!! I am a tourist, but I am Turkish, they even try to scam their own brothers! imagine if I was American or Arab. I did something nice and waited 25mins so their friend can make the money, I was rewarded with scamming, how nice of them. Regarding hotel 8.5/10: Room was great no complaints but it would be nice to have bath robes. Breakfast is nice, 7.5/10, not many options.