This was my first stay at the Europa and it’s a beautiful hotel. The room was lovely, but cold. I did struggle to get the room to heat up and I wasn’t sure if it was the settings the room was left on.
A few niggles which were frustrating - I was left with the very last of the toilet roll with no replacement. I had to ask 3 separate times before this was replaced. I had not towel to stand on out of the shower and the shower ended up flooding the floor as a result. I had to use the two towels in the room to soak it up. When I went to ask reception regarding the toilet roll I asked for new towels and a bath mat/towel for the floor. Housekeeping came and went and actually left me no towels whatsoever, which mean yet another trip to reception to ask. The receptionist was lovely and helpful, and she was mortified - she said she was going to do it herself. I was only there 2 nights and for half of it, didn’t have the basic needs of a bathroom. Bit disappointing in that regard and not something you would expect of a hotel like that. I would stay again, but think the housekeeping service needs improvement.
The hotel and service otherwise were excellent and staff were friendly and helpful.