2 Star Hotels in Kivu, Western Province

"I informed you that they declined my check in and i am waiting for my refund. "

"Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...

"The setting of the hotel is superb – nice beach (the water has great mineral quality to it), different walks at the door step (Congo-Nile trail or lakeside paths, coffee washing station nearby is great to visit). The food is excellent (from the local vegetable and fruit garden) and rooms are spacious and well-maintained. The downsides are 11 km of dirt track in poor condition (allow extra 10-15 min relative to google maps estimate) and rooms can be too warm at night (24C at night, no aircon) "

"The property is well maintained and conveniently located just a short walk from the Musanze bus terminal. The staff is friendly, knowledgeable and very helpful. The food prepared by the guest house cook was excellent! Our only concern was the lack of hot water in the shower, but that may have been due to the fact that we didn't know to plug in the water heater."