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Aparthotel

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5.0 star property
Adults-only beachfront aparthotel with 6 outdoor pools

Choose dates to view prices

El Dorado Royale offers a complete escape near Maroma Beach with Catamarán and Cenote experiences. Guests enjoy aromatherapy and massages at the spa or relax at six outdoor pools. The resort provides free in-room WiFi and six restaurants serving diverse cuisine.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
The current price is €403
includes taxes & fees
25 Jan - 26 Jan

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 56 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 55 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

BEACH FRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
Jetted bath
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE

ROYAL SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Private bathroom
Hydromassage showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, desk, laptop workspace, blackout curtains

Suite Junior

  • 57 sq m
  • Sleeps 3

View all photos for Double Suite with Garden View

Free minibar, desk, laptop workspace, blackout curtains

Double Suite with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, desk, laptop workspace, blackout curtains

Suite Premium

  • 55 sq m
  • Sleeps 2

View all photos for Suite Luxury

Free minibar, desk, laptop workspace, blackout curtains

Suite Luxury

  • 55 sq m
  • Sleeps 3
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About the area

Located in Playa del Carmen, El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is on a private beach. While the natural beauty of Tres Rios Ecopark and Puerto Morelos Beach can be enjoyed by anyone, those looking for an activity can explore El Camaleón Mayakoba Golf Course. Maroma Beach and Playacar Golf Club are two other places to visit that come recommended. Windsurfing and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby.
Visit our Playa del Carmen travel guideOpens in a new window
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Map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 5.0 km
  • Playa Paraiso Golf Course - 9 min drive - 5.3 km
  • Nicklaus Design Golf Course - 11 min drive - 4.6 km
  • Paradise Beach - 12 min drive - 5.3 km
  • Maroma Beach - 20 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪La Hacienda - ‬8 min drive
  • ‪El Cocotal - ‬2 min walk
  • ‪Guacamaya Bar - ‬6 min walk

About this property

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

Adults-only beachfront aparthotel with 6 outdoor pools
Catch some rays on El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the aparthotel's 12 restaurants. Each apartment boasts a jetted bath and offers free WiFi and free minibar items. Thoughtful touches include bathrobes and slippers. Other touches available are room service and a Smart TV.
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

6 outdoor swimming pools are on site along with a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Land activities

Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Similar properties

Front of property
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only
  • On private beach
  • Pool
  • All-inclusive
  • Spa
8.6 out of 10, Excellent, 138 reviews
The price is €663
includes taxes & fees
26 Jan - 27 Jan
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Daily housekeeping
  • Electrical adapters
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cots (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 02451323
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Guests under 18 years old are not permitted at this adults-only property
A car is not required for transport to and from this property

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a pool?

Yes, this property has 6 outdoor pools.

How much does it cost to stay at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only on 25 Jan 2026 start from €402.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Yes, the property is all-inclusive. Activities include volleyball.

Where is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only located?

Nestled on the beach, this Playa del Carmen aparthotel is 5.8 mi (9.4 km) from Maroma Beach and 16.9 mi (27.1 km) from Playacar Golf Club.

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Reviews

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Property conditions & facilities
Rating 10 - Excellent. 341 out of 561 reviews
Rating 8 - Good. 117 out of 561 reviews
Rating 6 - Okay. 60 out of 561 reviews
Rating 4 - Poor. 22 out of 561 reviews
Rating 2 - Terrible. 21 out of 561 reviews

Reviews

8/10 Good

Jean

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, loved swim up room, beautiful property, polite and attentive staff.
Stayed 6 nights in Dec 2025

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was amazing, it was quiet and not overcrowded, very good experience.
Stayed 5 nights in Dec 2025

6/10 Okay

elizabeth

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Staff was friendly and room was nice. Getting dinner reservations was an issue the entire stay, as well as getting a pool chair. Food was ok. I've been to another el dorado location (maroma) and i think ill stick to that one from now on.
Stayed 6 nights in Dec 2025

10/10 Excellent

Rosalyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
From the moment of arrival, we felt pampered. The staff was extremely accommodating. The ground were amazing. Walking the paths at night was peaceful and beautiful. I would definitely recommend booking a stay and this resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities, communication
Airport shuttle was easy to find. staff very friendly and always happy to help
Stayed 7 nights in Sep 2025

8/10 Good

Marie Ange

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was spacious and clean. The staff we encountered were nice and helpful for the most part. The grounds were well kept, and the resort overall was beautiful. The food and drink were good as well. We had a swim up room and found it to be more like a lazy river where other guests could swim through from the main pool, but we appreciated the quick access from our room and lounging chairs and table outside the room. The dinner at Fuentes was quite as interesting dinner/cooking experience that I would recommend.
Outside Swim Up Room
Anniversary Surprise
Lobby
Stayed 4 nights in Nov 2025

8/10 Good

Melody Ann

Liked: Cleanliness, amenities, property conditions & facilities
The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving. The bars were well stocked with great bartenders. The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion. The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk. Over all it was a nice get away.
Stayed 5 nights in Jan 2026

8/10 Good

Latoya

Liked: Cleanliness, amenities, property conditions & facilities
The catamaran excursion at Marona Beach was the highlight of my trip. I did not like that it was so difficult for dinner reservations and waiting for a ride around the resort. Overall, I did enjoy my accommodations.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great service. Clean room. Very much appreciate Ivan and Fatima help during our stay. Will go back in the future!
Stayed 7 nights in Oct 2025

10/10 Excellent

Donald W

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wow. Best vacation ever. The room was gorgeous, The amenities, were so plentiful that we wished we had another week to experience them all. (Next time!) The location and grounds were positively DREAMY. We really walked our feet off trying to experience everything! But the very best thing about our stay was that the entire staff, everyone straight down to the merest maid, was immensely and incredibly friendly and accommodating. We received VIP treatment every moment of every single day. Five enthusiastic stars!
Stayed 4 nights in Dec 2025

6/10 Okay

Talia M

Liked: Cleanliness, property conditions & facilities
The property is beautiful, very large, and the rooms were nice. If you're a beach person, you wont like it because of the barriers. It was very quiet when we were there and when they played music it was older (like decades). I wish there was more local food available. We survived on room service. The food at the restaurants was underwhelming. The service was great; everyone was so willing to assist. Thr drinkscwere great! Overall we had a really good time!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff. Great amenities
Stayed 4 nights in May 2025

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property consistently great food and service.
Stayed 5 nights in Jun 2025

6/10 Okay

Ma Rowena

Liked: Cleanliness, property conditions & facilities
They can put more lights at night and signs on the pathways at night its scary to walk at night, I run into an alamid on my way back to our unit after dinner, and one other tailed animal that resembles a racoon. on our way back from our dinner. We get lost twice looking for for our room.Theres not a lot of people/staff to ask for information.we need more instructions at check in. The staff in the restaurants are efficient, professional and pleasing to deal with, every food they served are delicious. Staff are nice and helpful otherwise.Beatiful resort!
Stayed 3 nights in Nov 2025

10/10 Excellent

Janelly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staying at El Dorado Royale was a great experience! My husband and I stayed for a week there. The staffing was fantastic, the food car shuttles were really beneficial on rainy days. The food options are amazing. I really loved the Italian restaurant. All restaurant options were so tasty and delicious. I like the idea of giving a free pass to the water park at Nickelodeon Resort. The transportation was very pleasant since they have taxis that work for the Resort, so it’s easy to get around if you need to go to another location or explore downtown. We will definitely be coming back!
Stayed 6 nights in Oct 2025

10/10 Excellent

Lonnie

Liked: Amenities
Very good place to stay for couples
Stayed 6 nights in May 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful resort, excellent service and delicious food!
Stayed 7 nights in Mar 2025

10/10 Excellent

Emili

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience, good food and good customer service.
Stayed 3 nights in Jun 2025

6/10 Okay

Suzanne Jean

Liked: Cleanliness, amenities, property conditions & facilities, communication
The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.
Stayed 7 nights in Dec 2025

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great place to relax and wonderful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with great staff would return
Stayed 5 nights in Apr 2025

6/10 Okay

Sadie

Liked: Cleanliness, communication
Was pushed to book with our concierge for activities but the excursions the concierge book are the extra cost ones. They forgot to tell us that the excursions included with our package had to be booked at the check in area. Room was clean. Most staff were nice. Had to make a reservation every night for dinner, couldn’t walk in to a restaurant. On our first day there we sat down to make “reservations” for our dinners for the week and a lot of the restaurants were booked until like 9:00 or 9:30 or not available at all. The cenote was closed. You had to pay extra for the cabana beds. There is a lot of walking to destinations within the resort, just a tip for those who have trouble walking long distances.
Stayed 6 nights in Nov 2025

8/10 Good

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
We liked how big it was and how there were golf carts to help us get around. The food was wonderful as well.
Stayed 6 nights in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had an amazing stay. The property is covered with full-grown trees, dense bushes and flowers of all kinds. All the amenities are well spaced out, but still at walking distances. Lots of different restaurants and type of foods available. High variety of included activities every day. Bali beds by the beach were a must! The personnel were absolutely charming. In mid October the resort felt like a private place . Not sure how close to max capacity they were for the time of the year. There was a couple of hard rain afternoons for a couple of days. But mostly it rained at night and didn’t hold us back from activities. We will come back for sure !
Stayed 8 nights in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
We took the Lomas Hospitality that came with our all inclusive from the airport and back again.We had a really smooth trip there and back.We got to the hotel a couple hours before check in but we got to have lunch at one of te restaurants as soon as we got there.The resort is very well taken care of lots of staff.Lots of different restaurants to choose from.The pools are not heated so the water wasnt as warm but we went the last week in November so thats to be expected. The beach is not swimable here.And their salt water pool was under renovation while we were there but our room was cleaned everytime we left.The food was amazing,Mexican night was our favorite along with The Spot for lunch.It rained one afternoon so we booked a spa and it was a really good experience. They do have their reps that show you around to get you to sign up for membership we did not but still got a free spa treatment. For a quiet 20th anniversary trip we had an amazing time.We do wish they had an option for non drinkers,and for that reason we would probably choose non all inclusive next time.
Stayed 5 nights in Nov 2025