3 Star Hotels in Los Gatos Creek Trail, California

"Upon arriving everything seemed good and clean. Making our way up on the elevator we were hearing strange noises from the elevator itself and it was slow. Our room looked clean, however the bathroom was completely missing the latch that goes on the edge of the door which secures the door shut. Next morning I noticed a metal plate on the shower floor across the front which covered the drain. I had never seen this before and called the front desk and they sent up the housekeeping supervisor. She entered the bathroom and told me all the Sonesta Select have those metal plates. I told her that it didn't seem very sanitary as there could be residue and stuff caught in between the metal plate and the bottom of the shower floor and drain. She said the housekeepers are supposed to lift up those plates and clean in between. She proceeded to lift the plate, looked and set it back down. She just repeated that all those hotels have them. I then addressed the door issue and she said it was on order but not in yet. As I began to shower I noticed a pubic hair on the front of the shower wall that had not been there before. It must have came up as the housekeeper lifted the plate. I later lifted the plate to look and it was disgusting!!! A bunch of black long hairs on the drain( mines dark blonde) and mold and other brown stains on the shower floor and underside of the plate. I contacted the GM and still trying to resolve this issue with some acceptable compensation as we could not shower. "

"The breakfast was decent, but I chose this hotel because it presents itself as family-friendly and it lacked some basic things.**There were no high chairs for babies in the breakfast area, even though many families were staying there and all the babies had to sit on their parents’ laps. Also, I didn’t agree with the extra parking fee. In a place like Santa Cruz where parking is limited, it feels unnecessary to charge guests for parking when the hotel already has its own spaces. It would make more sense to include it in the room rate."

"Good"

"Check in was excellent. The room was alright the microwave was not in the room. Over all the ac working great filter needs to be replaced. Been sneezing entire time. The parking area so crowded and compact . Like hot wheels cramped. Other than that. Many places to go for Thai food as well Indian cuisine. "

"Great location with very friendly staff. Clean room. Breakfast was good and nice breakfast room Wifi was a bit slow and oddly enough the charge for parking which we were aware of but a bit strange for the location."