4 Star Hotels in Great Britain, United Kingdom

"We booked the cheapest double but paid £30 to upgrade on check in. The hotel is huge and it was much more grand than I was expecting. The room was still the smallest I think I’ve ever stayed in even though it was an upgrade. Small and functional with a nice en suite and good toiletries (large dispensers). The room didn’t have a view but the bed was comfortable and the Nespresso machine was nice. We didn’t have breakfast and I’m glad because the queue was huge as we left around 9.30. The cocktail bar was nice although the staff seemed to be lacking in customer service. Overall a good stay and a hotel we will return to in the future. "

"Lovely staff "

"Beautiful suite!!!"

"First room we were allocated was disgustingly filthy, muld on bathroom wall and floor, peeling ceramic coating on sink ,no sink plug. Carpet stained and bedsheets dis not look to have been changed . On speaking to reception, we were given an alternative room, which was only marginally better Toilet was cracked and coming away from the wall . You can no longer book the complimentary shuttle, it's first come, first served, which results in a chaotic process and long waits Would we stay again? Never in a million years!"

"Good location. Rooms are tired."

"Location was excellent. Very close to Victoria street. Great access to the castle, royal mile and restaurants in Grassmarket. Room was just okay, the floor was so loud you could hear everyone walking by and if your partner went to the restroom. The shower had a small glass half door so water got all over the floor when taking a shower. The pool and sauna was a nice add. The room view I purchased didn’t look like the picture. Had very large windows and the room we had just had one smaller window, you could see the castle just not as pictured in the room we were given. You can’t control the temperature of the room so that was a downside. They provide a small fan but sometimes it got really hot. Didn’t eat at the hotel so no opinions of the options. "

"Excellent location across the Thames from Westminster and Big Ben. Located near Waterloo station for easy access to the Underground."

"The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates. "

"very very good as ever, it's always my top place to stay when in glasgow as it's miles above the rest and feels very welcoming, safe and clean. "