4 Star Hotels in Sutton, Ely

"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors. "

"Parking locally is too expensive (no hotel owned parking), so 12 minute walk to a better value park."

"Good option and well located, but some staff are very below par. Concierge desk: Excellent Reception: Terrible Breakfast: Not great "

"Nice hotel in a convenient location, my only complaint was that the room was cold and when I asked about it I was told the heating doesn’t come on until 6pm. Unfortunately the heating didn’t seem to come on at any time of dayl, We visited early April."

"Overall good experience we had a pleasant stay The hotel is conveniently located and the big bonus is the in house basement parking (at an extra cost ) a couple of comments Could not change settings on the Airconditioning ,the water bottles on a two night stay were not replenished same with towels ."

"Nice stay with good facilities. Staff are friendly. Spa facilities were being used for an infant class swimming lesson which made it very busy and not relaxing "

"I didnt like that we had to pay for parking I wasn't given information on wifi The fire alarm going off at 1am Children running round the corridor at 3.30am Even tho check out at 11am,the car had to be moved by 10am. Awful nights sleep Awful welcome,awful stay"

"So much character, a really charming hotel. Staff are so attentive and reception were so welcoming and helpful. Room is big and everything you need! Location was also perfect. Breakfast buffet was delicious, really fresh produce and variety. Cocktail were also great, just maybe a little slow. Bed was sooo comfy as well! Overall, a really really wonderful stay. Would 1000% recommend, and will be back !! "