Terrace/patio
Check availability

Reviews of Craighaar Hotel

4 out of 5
Craighaar Hotel
Waterton Road Bankhead, Bucksburn, Aberdeen, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 310 reviews" "
Rating 8 - Good. 128 out of 310 reviews" "
Rating 6 - Okay. 48 out of 310 reviews" "
Rating 4 - Poor. 8 out of 310 reviews" "
Rating 2 - Terrible. 2 out of 310 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptionally good and helpful. Food was great. Bedroom was very comfortable.
Stayed 1 night in Dec 2023
Response from Management, Craighaar Hotel on 17 Feb 2024
Many thanks for taking the time to provide such positive feedback. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Sylvia

Stayed 1 night in Nov 2023

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 3 years ago, just before Covid. It has been smartened up since then. The place is lovely, the staff were kind, helpful, considerate. We will definitely be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel and very helpful staff. Room was clean and warm. Ideal for show at P&J Live with a short walk along a direct path. The menu looked good for evening meal but couldn't get a table so would suggest pre-booking a table.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cosy hotel, with helpful staff!
Very comfortable stay, excellent service from attentive staff, excellent food, good facilities & generally a very nice hotel to stay in!
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Thank you for taking the time to review the hotel. Your feedback is very much appreciated and we hope to welcome you back again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

mrs barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where we were goiing at night.
Stayed 2 nights in Jun 2023

10/10 Excellent

DCM

Stayed 1 night in May 2023

10/10 Excellent

Joseph

Stayed 1 night in May 2023

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately the room was very small even although a standard double booked we would have said it was an economy double at best, net curtain hanging down, very very dark room with inadequate lighting (no overhead light) would be much better to decorate such a small room in lighter colours to try and at least create the illusion of space, instead it felt like a dungeon. Carpeting not vacuumed, worst of all the bed mattress was well past reasonable use, could feel all the springs and when you sat on it, it practically dipped down to the base, and very squeaky. We both ended up with back pain from such a poor night. The whole “wet room” concept in a tiny bathroom doesn’t work, everything ends up soaked. Breakfast continental was limited, milk on tables had been sat out for hours and was warm (we breakfasted at 8.30), scrambled eggs were like rubber and devoid of any seasoning. All in all couldn’t recommend unless it was in a different room and they up the housekeeping standard. No one asked on check out whether we had had a pleasant stay, missing the opportunity of us being able to pass this on to them directly.
Stayed 1 night in Apr 2023
Response from Manager on 3 May 2023
Thank you for taking the time to offer feedback.You did, in fact, speak to someone at reception and mention the mattress which was checked and replaced immediately - thank you for bringing this to our attention. Had you let us know during your stay we would have happily moved you to another room. Sadly, we did not have the opportunity to resolve this whilst you were here. Similarly, all of our breakasts are cooked to order by real chefs in a real, working kitchen so we could have recooked your breakfast to your taste had we been given the opportunity to do so at the time - I am sorry that you did not enjoy brekafast. The Continental buffet offers several fruit juices, fresh fruit, croissants, sweet pastries, jams, various cereals and muesli, yoghurts, granola pots, many flavoured teas etc, etc. Again, I regret that you felt that this is not a sufficient array on top of the cooked breakfast selections on offer. Thank you again for your feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Nicola

Stayed 1 night in Apr 2023

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Audrey

Liked: Cleanliness, staff & service
OK
staff very friendly, room was dated and in need of upgrading, bed was awful and found was broken (would have complained but only stayed overnight), good location close to the P&J
Stayed 1 night in Apr 2023
Response from A Wilson, Manager on 3 Apr 2023
Dear Audrey. Thank you for taking the time to post this review. I am concerned that you found a broken bed as we are not aware of any broken beds other than one sofa bed which we do not use and which is being replaced. If you have the time, can you please tell us which room you stayed in/name room was booked under so that we can rectify this immediately? Thank you again for your feedback. It is appreciated.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2023

6/10 Okay

MICHAEL

Stayed 3 nights in Mar 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for Concert at P & J Live
Good welcome, very friendly staff. Nice big spacious room, lovely bathroom. Excellent evening meal and breakfast. Path to P & J live which staff made sure you were aware of as attending event there
Stayed 1 night in Mar 2023

10/10 Excellent

Neil

Stayed 1 night in Dec 2022

10/10 Excellent

Miss I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness, staff & service
Very pleasant staff, they couldn’t do enough for you but a few problems with the TV and room was cold on arrival. Good breakfast.
Stayed 1 night in Dec 2022

8/10 Good

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 2 nights stay at hotel was for my husband’s 70th birthday as we went to Rod Stewart concert on the Friday night, then Drifters Saturday night at P&J arena. Enjoyed our stay & dinner at hotel
Stayed 1 night in Dec 2022

8/10 Good

Eric

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at this Hotel every time I am in Aberdeen,nothing is too much trouble for any off the staff,food is brilliant at Dinner and breakfast.10/10 every time

8/10 Good

chris

Business traveller
Liked: Property conditions & facilities, room comfort
The hotel is nice but could do with some updates
The stay was comfortable and warm. The food selection is very basic and not much to choice however it was reasonable.
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Was very disapointed with the breakfast.didnt get toast had to ask for it also didnt get asked if we required more tea and toast.My husband had the cooked breakfast which was in total about 6 items1 rasher bacon 1 sausage 1 egg etc. My breakfast was smoked haddock 2 poached eggs.the haddock was dyed, i couldnt eat it took a bit was abs disgusting.i asked if it was frozen waitress said it wasnt was told chef sends his apologies would you like more tea toast instead.i also had fish night before for dinner it wasnt great again frozen but i was hungry so ate it...most of the staff was excellent but receptionist in morning was a bit rude i thought and the man in suit with glasses dont know his name wasnt very nice either.i left my mobile in hotel i telephoned the hotel asked if it could be sent out as i stay 65 miles north and itwas attrocious weather he told me he could and asked for my bank details for it to be sent recorded delivery which i refused to give him over the telephone...i have now received my phone today...i have stayed at this hotel before and it was good but dont know if i would stay here again.i certainly wont have the food if i did and for the prices we was charged for everything
Stayed 1 night in Nov 2022
Response from Robert on 23 Nov 2022
To be clear our fish is never frozen; always fresh., delivered daily.Phone......left behind, so we found it for her; and as is usual asked for a payment to cover the postage, and refused? Notwithstanding this, we packaged it up, took it to the post office and sent it on. Your welcome!Prices? WE are competitive in the marketplace, notwithstanding the tsunami of cost increases we all face.As always, we will and do endeavour to look after everyone to the best of our ability.Regards,

6/10 Okay

Donna

Stayed 2 nights in Sep 2022

10/10 Excellent

Alistair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. All the staff are really friendly. The hotel is handy for P & J Live as it's not even a 10 minute easy walk. Would definitely stay again if up to P & J
Stayed 1 night in Oct 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at Craighaar
Arrived late and the hotel car park was full with one very tight space by a pillar. Hotel staff were very helpful and friendly. Breakfast was ok but a bit sparse on choice and no hash browns.
Stayed 1 night in Sep 2022

4/10 Poor

Joyce

Disliked: Staff & service, property conditions & facilities
Not worth the price
The hotel was basic, needs upgraded and decorated. Understaffed. The man on reception was cleaning, he was the barman also. So in the empty bar I had to go and find the one member of staff to serve a drink, this happened twice and the third time he was hoovering so I didn’t bother as it would have disturbed him. He was pleasant but was running the place single handedly. I could have paid the same for B and B at the Hilton across the road
Stayed 1 night in Sep 2022

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Aug 2022

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years when in Aberdeen for work,staff can’t do enough for you.George the manager goes over and above to be of help.Food brilliant,rooms brilliant,you CANNOT fault this hotel,if available I wouldn’t stay anywhere else in Aberdeen 10/10
Stayed 2 nights in Jul 2022

10/10 Excellent

James

Travelled with family
Liked: Staff & service, property conditions & facilities
The Staff was great!
Stayed 2 nights in Jul 2022

4/10 Poor

Amanda

Stayed 1 night in May 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Deborah

Stayed 1 night in May 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff within easy walking distance of P&j Live Aberdeen
Stayed 1 night in Apr 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome on arrival, hotel warm on a cold day. Restaurant food very good.
Stayed 1 night in Dec 2021

10/10 Excellent

Frances

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great check-in, very friendly staff and very happy with the whole experience .
Stayed 1 night in Dec 2021

10/10 Excellent

Lee

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was in room 19..it could be doing with a fresh coat of paint.Bed was very comfortable, but the quilt cover had few marks on it.it was clean but obliviously old stains..couldbe doing with brighter lights
Stayed 1 night in Nov 2021

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to be helpful
Stayed 2 nights in Sep 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

viv, Inverness

Travelled with partner
Liked: Staff & service
Breakfast was very good. Property and room was very dated. TV was the old analogue and did not work. Good location for P &J venue.
Stayed 1 night in Mar 2020