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Reviews of Pinehurst Lodge Hotel

3 out of 5
Pinehurst Lodge Hotel
Pitmedden Road, Aberdeen, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 106 reviews" "
Rating 8 - Good. 33 out of 106 reviews" "
Rating 6 - Okay. 6 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and owners. Comfortable bed and lovely breakfast. Bar is very well stocked with whisky(108 bottles) as well as other drinks. Definitely return if we are in the area.
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a reasonably priced hotel for one night including breakfast; this hotel came up and had decent reviews. Room was fine, clean and warm - nicely stocked for a cuppa and a biscuit. Had a meal at night and it was good. Decent breakfast and all good. Pleasant, friendly staff who were helpful.
Stayed 1 night in Dec 2023
Response from Ryan on 7 Jan 2024
Many thanks for your review and we are glad you enjoyed your stay. We are a family run hotel and strive to give a home from home feel to all guests. all our food is local fresh to order and its great you enjoyed this when staying.Many thanksRyan

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Wouldn't stay again.
Unfortunately wasn't the stay we had hoped for. It was -5 outside when we arrived and there was no heating on in the room. The bathroom was extremely cold so having a shower was an ordeal rather than a pleasure. However, the food and restaurant was excellent.
Stayed 1 night in Dec 2023
Response from Ryan on 7 Jan 2024
So sorry to hear your review of your stay, unfortunatly the weather can get cold and the heaters in the rooms are always on for guests arriving so on this occasion we apolagise for this and if you had said at the time we could have helped as we have several portable heaters (Dyson) which could have solved this issue in a matter of minutes. Always best to speak and we would have helped.Many thanksRyan

10/10 Excellent

Lyndsay

Stayed 1 night in Nov 2023
Response from Ryan on 7 Jan 2024
Many thanks for your 5 out of 5 for your stay with us, we could not be happier.Many thanksRyan

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ryan on 7 Jan 2024
Many thanks for your excellent score of our hotel, we are a family business and this means a great deal.Many thanksRyan

10/10 Excellent

Douglas

Just a lovely experience with the right price.
Stayed 1 night in Oct 2023
Response from Ryan on 7 Jan 2024
Thank you so much for the score you gave our hotel, we are family run and this means a great deal to us that you enjoyed your time here. We strive to make this a home from home for all guests.Many thanksRyan

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ryan on 7 Jan 2024
Many thanks for you score and we are glad you enjoyed staying at our hotel, some feed back would be good so we can improve on 8/10.Many thanksRyan

10/10 Excellent

Alli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutly loved it here and although itcwas further out than we expected with an industrial estate as its neighbour you wouldnt know. The staff were frendly and couldnt do enough for you.the bar is very quant with a good selection of whiskeys . The food in the resturant was homemade and very tasty .
Stayed 2 nights in Sep 2023
Response from Ryan on 7 Jan 2024
Thank you for the lovely review and we are so glad you enjoyed our hotel, we are family run and this means alot to us as we strive to give a home from home feel to all guests.Many thanksRyan

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Grzegorz

Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Beak
Lovely small hotel that was exactly as advertised. Very friendly staff and great food. Nice gardens with outdoor seating and parking. Don't be put off by general location as the gardens are designed to shut out the surroundings. Room was clean and adequate for our needs but would suggest better pillows.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Alexander

Stayed 1 night in May 2023

6/10 Okay

Trevor

Stayed 1 night in May 2023
Response from Ryan on 7 Jan 2024
So sorry to see a low score for your stay at our hotel, it would have been good to have some feed back as this would help us improve our service. Always best to speak.Many thanksRyan

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and newly decorated. The front gardens were very pretty with lots of flowers blooming. The restaurant had a great breakfast that was included.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming. Nothing was any bother to staff or management.
Stayed 2 nights in Mar 2023

6/10 Okay

andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor value
Cold shower, noisy above gym and room in need lick of paint not great value for money considering local competition booked due to location only but wont be back
Stayed 1 night in Dec 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff well looked after hotel room warm and cosy on arrival.
Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Helen

Stayed 1 night in Nov 2022

10/10 Excellent

Murray

Liked: Staff & service, property conditions & facilities
Spot on place great staff
Stayed 2 nights in Oct 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wee gem of a hotel.
We booked this hotel as a last minute trip. When approaching the hotel we were not too sure we had done the right thing as it is close to an industrial area however we were delighted with the hotel and the grounds it sits on. The hotel is an old manse with a newer extension added on. We had a ground floor room as I have mobility issues and we looked out on to the garden and the car park but that was not an issue for us. The hospitality tray was plentiful and there was a teapot to make a pot of tea instead of just having teabags n a cup. We also had biscuits and tablet. We also chose to eat in the restaurant and we were not disappointed there either. The hotel menu is extensive and there is something for everyone. When our food arrived it was very well presented and a really good plateful. The staff were extremely professional and very friendly. In the morning we had a good choice for breakfast and again the plate was plentiful. I would recommend this hotel to anyone and we will certainly be back when up in Aberdeen.
Stayed 1 night in Sep 2022

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

michael

Stayed 1 night in Sep 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we a had a great time staff were very friendly and helpful lovely room comfy bed slept like a log great breakfast thanks ryan for getting a bigger room. thanks again we will be back. christine and jim. from roslin. xx
Stayed 7 nights in Aug 2022

10/10 Excellent

Tracy

Stayed 1 night in Aug 2022

10/10 Excellent

Robertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere at this hotel along with the great staff and restaurant really made for a wonderful stay. You can walk to train station and/or quick taxi ride. My only recommendation would be that our room could use a new mattress and pillows, but we were so exhausted from traveling and fantastic day trips, we slept right through with no trouble. The place is newly renovated and clean. We would definitely stay here again.
Stayed 7 nights in Aug 2022

4/10 Poor

Janine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Server and breakfast was exceptional. Help from front desk was speedy. The room (with the wrong bed size) was incredibly hot. The towel warmer was seemingly out of control and front desk personnel disabled it. Telephone out of service. Barhroom sink so small that a measuring cup was provided to fill hot pot. Will not visit again.
Stayed 1 night in Aug 2022
Response from Aimee on 16 Aug 2022
Hi Janine, I'm not sure where you got the wrong bed size as we only have king size beds as stated on all of our websites including here on Expedia? Glad you enjoyed breakfast and the service. If only you didn't stay with us on the hottest day of the year, unfortunately us in Scotland aren't used to this heat either and we are not equipped with aircon throughout the hotel, as this does not happen often in Scotland. The towel rail is hard wired in so when the key card is in the electricity comes on, but glad the receptionist turned the heater off for you by disabling the fuse. We could have enabled your phone if you provided card details on check in. Shame you wont stay with us again, we would have loved to show you a better experience.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Brilliant stay thank you. I would suggest adding Flexel’s Scottish manufactured Mirror Demister Pads to the back of all bathroom mirrors to work with the light. These are low energy and stop steam on the mirrors when in the shower. Also stops hand prints from people wiping the steam off! These can be purchased from Electrical Centre around the corner from you.
Stayed 1 night in Aug 2022

10/10 Excellent

Joyce

Stayed 1 night in Jul 2022
Response from Aimee on 16 Aug 2022
Thank you for the review Joyce, glad you had a nice stay with us. Looking forward to welcoming you back again soon.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Aimee on 16 Aug 2022
Thanks for the review Alan, Glad you enjoyed your stay looking forward to seeing you again soon

10/10 Excellent

Mark

Stayed 2 nights in May 2022

8/10 Good

Richard

Stayed 1 night in Apr 2022

10/10 Excellent

Alan

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Could be better
Upon arrival the reception wasn't covered we had to wait for staff to arrive. Check in was swift enough and clear. On entering my room which was poorly light it soon became clear that repairs to various items has slipped greatly eg. there were several broken floor tiles in the bathroom making it dangerous to walk on in the dark. Then there was only one light bulb working in the bathroom - dangerous environment again. The shower leaked water continuous, and when you did turn it on there was as water leaking out the back of the shower head as there was actually being used to have a wash with, not good. The door downstairs that goes through to the bar area shut with a bang which in turn echo'd through the floor to the bedroom, yet another late night. Then when the wind got up there was something loose on the roof which scrapped, guess what yet another late night. General Review - If you must then its not bad could be a lot better with sometime and some money being spent.
Stayed 3 nights in Mar 2022

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing host and feels like family. Super friendly and super helpful. I stayed here before and promised I would return which I did even if it was only for a night. The restaurant also has delicious vegan and gluten-free options for me which was important.
Stayed 1 night in Dec 2021
Response from Aimee & Ryan on 26 Jan 2022
Hi Keisha, thanks so much for you review. It was a pleasure again to welcome you back and we are so happy you feel so welcome here. I hope you had a great Christmas and New year and hopefully we will see you and Juri soon. Also thanks so much to you both for the kind gifts, till the next time keep reaching for the stars.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pinehurst Lodge Hotel
Clean comfortable hotel with good food.
Stayed 6 nights in Dec 2021
Response from Aimee & Ryan on 26 Jan 2022
Hi Adrian and thank you so much for kind words. We are very happy you enjoyed your stay and we look forward to welcoming you in the future. Many thanks

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Corridors at bit cool.
Stayed 1 night in Dec 2021
Response from Aimee & Ryan on 26 Jan 2022
Hi John and thanks so much for you review, i am so glad you enjoyed your stay and we have measures in place to keep all areas warm now. We hope to see you in the future Many thanks

4/10 Poor

Tanya

Disliked: Cleanliness, property conditions & facilities, room comfort
Pinehurst Hotel, Dyce.
We were hoping the hotel would be the same as the food, good value and nice. The room was cold and the bed was hard and the pillows were so flat. It would have been nice to have some heat when we came in but the heater was too small and not ideal for such a big room .The toilet didn't flush great and we got one of everything when there was two of us. The shower curtain was clean but they are not hygienic. The breakfast was ok. It is a shame as the dinner and wine at night was lovely and good value. This hotel is being used for offshore worketrs mainly and that is fine but it could be so much better with some tlc and detail to comfort. The toilet seat was cheap and the room wasn't dirty but not to a high standard of cleanliness, unhoovered looking and dust on toilet seat.
Stayed 1 night in Nov 2021
Response from Aimee & Ryan on 26 Jan 2022
Hi Tanya and thanks for your review. We are sorry that your room was cold on arrival, at the time of storm Arwen we were extremely busy and tried to welcome everyone during such a difficult time. Every room is set up for one person but on your arrival we should have addressed this and supplied you with extras for the two of you. We value your feedback as this helps us improve for future customers and we will address all points raised by yourself. Many thanks

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for food and accommodation
Lovely stay at the Pinehurst, Ryan was a great host who couldn’t do enough for our family! Food lovely and great value for money, service very good and rooms very comfortable.
Stayed 1 night in Oct 2021
Response from Ryan on 2 Nov 2021
Hi Marie and thank you so much for your kind review. It was a pleasure to help make a birthday celebration a memorable one and was lovely to meet such a lovely family. Till the next time from all at the Pinehurst Lodge.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Aimee on 14 Oct 2021
Glad you enjoyed your Anniversary and your stay with us. Hope to see you both again soon. Thank you for the review.

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Aimee on 14 Oct 2021
Thanks for the review Andy. Glad you enjoyed your stay with us and hope to see you again in the future.

8/10 Good

MRB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean nice.
Hotel very convenient. Good food. Friendly service. Would go back if in area.
Stayed 2 nights in Sep 2021
Response from Aimee on 14 Oct 2021
Thanks for the review. Glad you enjoyed your stay with us and looking forward to welcoming you back when you return to the area.