Dear Sonja, thank you very much for your feedback and knowing that you chose our unit again for your stay leaves us with a sense of accomplishment. This is the meaning of our work, providing the best to our customers, so that they feel at home and leave here wanting to return!! So, we really hope to be able to welcome you again. Best Regards, Soldoiro

Dear Manny, thank you for taking the time to leave us your feedback. We are sorry that we did not meet your expectations. Regarding the noise issue, we regret the inconvenience but only if we are informed we can take appropriate action. For this reason, we always ask guests to let us know if something is not right. Indeed, we don’t have dishwasher machine, but we do provide the material needed for washing dishes. As for parking, for maintenance reasons, it is out of service. We don't want guests to leave unsatisfied, when we do everything we can to improve their stay. Best regards, Soldoiro.

Dear Rosanne,Thank you for your comment and for the time you took to make it. It is with pleasure that we read that you enjoyed our location and staff. It is always with the aim of making our guests comfortable that we work every day, so that they leave here satisfied and in the future, want to return to our unit. We will be glad to welcome you back again.Best regards, Soldoiro.

Dear Daniel, thank you for your feedback. Apartments are allocated according to what is booked, so if customers want something different from what they booked, there is a fee to be paid. Of the rest that you report in your comment, the colleague who checked you in and even the rest of the staff, did not have any report from you about it, because if we were alerted to this, we would take the necessary measures to resolve the situation in question. Best Regards, Soldoiro

Dear Johanna, thanks for your feedback. We thank you for enjoying and enjoying our facilities and for leaving satisfied with our facilities, due to the score you gave us, leaving us with the feeling of accomplishment. In any case, we look forward to your next visit. Best Regards, Soldoiro

Dear Luís,Thank you for your feedback. Sorry to hear about the challenges you faced during your stay. Your feedback is important to us, and we apologize for the inconvenience caused. We understand that the lack of water and hot water disrupted your experience. We hope that you can give us another opportunity.Best regards, Soldoiro.

Dear N, thank you for taking the time to give us your feedback about your stay at our hotel. We are very happy that the staff was welcoming and accommodating and that you enjoyed our location. We hope that you will stay with us several times more on your next trips. Our staff is always ready to welcome you. Best Regards, Soldoiro

Dear Shah, we are sorry that did not enjoyed your stay. In any case, we would like to clarify some points.Regarding heating, maintenance checked the air conditioner appliances and they were working. Even so, it was offered you to change apartments, in the same floor and with the same view, which you refused.It was never mentioned that the children had become ill, in fact, when you left them in the apartment alone, you told reception that you had gone to buy bread.When you were at reception in the morning, you were informed that cleaning would be carried out after lunch, so the maid coming to the apartment should be expected.All of our receptionists speak English and are always available to assist guests with whatever is necessary.Best Regards, Soldoiro

Dear Duncan, thank you for your feedback. It is with pleasure that we read your comment, it means that what we work every day, we are moving in the right direction. In fact, our apartment stands out for its location and in addition to that, we do everything to make our guests feel at home. We look forward to your next visit. Best Regards, Soldoiro

Dear Mark, thank you for the rating you gave to your stay. If you feel more comfortable, you can always contact us directly and give us your point of view. In any case, judging by the score you gave us, we believe you left satisfied with our services and facilities. This tells us that we are heading in the right direction and that is what we want, that our customers leave here with good memories! Best Regards, Soldoiro

Dear Linda, thank you for your feedback. It is with pleasure that we read your comment, it means that what we work every day, we are moving in the right direction. In fact, one of our best points is our location, as we are close to everything: the bar area, the food court, as well as supermarkets. In any case, we will take your notes into account and pass them on to the appropriate departments. Still, we would like to welcome you back to our unit. Best Regards, Soldoiro

Dear Thea, thank you for your feedback. Judging by the score you gave us, we understand that you enjoyed your stay. We always try to make our guests feel at home so they can come back. We hope you will stay with us again soon. Best regards, Soldoiro

Dear Jeremy, thank you for taking the time to leave us your feedback. We apologize if you were unable to enjoy it. At the time of check-in, we always ask our customers, if anything is going wrong, to contact reception so that we can find out what is going on at that time. Because, even during the night, we have our night auditor, that does several rounds throughout the night to control the noise. We do our maximum effort to control our guests, and unfortunately those who pass on the road, we cannot do anything. Best Regards, Soldoiro

Dear Veronique, thank you for your feedback and for taking the time you spent to do so. We are sorry to hear that you did not enjoy your stay. Our cleaning service is carried out every 3 days, as well as the change of towels. If a stay is not covered by this service, is explained at check-in time how it works. Also at check-in, as a rule, we usually advise that you do not need to buy toilet paper or garbage bags, as we provide them at reception. Furthermore, if you need anything, whatever time of day it is, the reception is available to help. When something may be going less well, to contact the reception so that we have the opportunity to assess/correct what may be happening. Best Regards, Soldoiro

Dear Anup, thank you for taking the time to leave us a review of your stay. Judging by it, we believe that you did not enjoy your stay, which leaves us disappointed. We don't know why or why, and if you feel comfortable, you can always contact us directly and express your opinion. Best Regards, Soldoiro

Dear Gary, thank you for taking the time to leave us your feedback. I'm glad that you found our location convenient and also enjoyed the apartment. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Best regards, Soldoiro

Dear Jennifer, thank you for taking the time to leave us your feedback. I'm glad that you found our location convenient and also enjoyed the apartment. We always do everything in our reach to provide the best to our customers, so they can return to our unit in the future. However, I apologize for the inconvenience, with the noise in the works outside the hotel, that you experienced during your stay. Best regards, Soldoiro

Dear Lee, we appreciate your feedback and the rating you leave us. Our apartemtns stands out for its location, as we are close to everything, but we believe that it is not easy for some people due to the uphill street. Our service stands out for its attention to the customer, and for the fact that we try every day to make our guests feel at home. Best Regards, Soldoiro

Dear Daniele, thank you for your feedback and for the time you took to do it and for the score you gave us. We apologize in advance for the less good that may have happened with the quilt situation, which is not at all part of our way of acting. We do everything to provide the best to our guests, to make them feel comfortable and at home. So that, in the future, our unit can be a holiday destination of choice. Best regards, Soldoiro

Dear customer, thank you very much for taking the time to write us your feedback about your stay with us. Nothing makes us prouder than knowing that our customers left us satisfied with our services, which drives us to do better every day. Our duty is to provide the best experience for our customers, so in the future Soldoiro is a choice. Best Regards, Soldoiro

Caro Martin, muito obrigada pelo tempo que dispensou ao nos deixar o seu feedback e pelo que lemos, ficamos agradados por ter tido uma estadia positiva. Conforme o que esta descrito em todos os pontos de venda, o nosso serviço de limpeza assim como a troca de toalhas funciona a cada 3 dias, já que os lençóis são apenas a cada 7 dias. Conforme a sua reserva, que era apenas de 1 pessoa, este serviço foi assim realizado. De qualquer das formas, ficamos agradecidos por nos deixar um feedback positivo, esperando que num futuro próximo, o Soldoiro receba novamente a sua visita. Com os Melhores Cumprimentos, Soldoiro

Dear Guest, thank you very much for your feedback and for the time you have dispensed to write it. Whenever clients need our help or they need something specific, we always advise to come to reception and expose their questions. We are here to help, and any special request or anything the client needs, reception does the maximum effort to meet clients needs. Our goal is to provide the best for our customers and we are always available to help, so that the stay is unforgettable and that next time, Soldoiro will be the first option for booking holidays. Best Regards, Soldoiro.

Dear Guest, thank you very much for the excellent rating, and thank you for taking your time to give us your feedback about your stay with us. We do appreciate your review, and nothing leaves us more proud than knowing that our customers left satisfied with our services. Our intent is to help our clients and take care of their well-being, so they can make the most of their stay. We want to provide our customers a good atmosphere, so they can feel like home and perhaps come back in the future, that is what our staff tries to do every time. Best Regards, Soldoiro

Dear Guest, thank you for taking the time to give us your opinion about your stay with us. Nothing makes us more proud to know that our customers left us happy with the service provided. We do our best every day, always trying to provide good quality service. Our duty is to provide the best experience so that in the future Soldoiro will be the first choice. We look forward to seeing you in the near future, and if there is anything we can do for you, please feel free to contact us again. Best Regards, Soldoiro

Dear Guest, thank you very much for your feedback and for the time you have dispensed to write it. We ask you for your apologies about the noise, but we do our maximum effort to put the noise down, especially at night. We have a night auditor that does several patrols at night to control the noise (and also the daily shifts), and can happen that we need to call the authorities to help with that. As soon as he´s reached out, for noise or any other reason, he immediately reacts and takes the necessary measures towards the situation. Regardless the noise issue, we must thank you for liking the service provided by our staff and we do appreciate your review when you refer the breakfast (because every opinion does matter). Soldoiro cares about his customers, and tries to do his best to meet their expectations. With Best Regards, Soldoiro

Dear Paula, thank you very much for taking the time to give us your feedback on your stay with us. Regarding the noise you heard during your stay, we apologize if you somehow failed to enjoy your stay as expected. We have a night shift receptionist to control the noise. Even if we need to call the police, so that the rules are respected. Our duty is to provide the best experience for our customers, and help them throughout their stay. Best Regards, Soldoiro

Mr Neil, thank you for comment and the time you have dispensed to give your feedback. Regardless the stags and hen parties you have seen while you stay here, thank you for liking our services and facilities. We ask for your apologies if somehow you had noise issue because of the groups, but our staff does the maximum effort to put the noise down. As soon as the staff is reached out about this (including the night auditor), we take the necessary measures to control the noise. We believe that our apartments are suitable for everyone, as long as everyone maintains respect between each other and with the hotel staff, and that is why also staff is here. Soldoiro cares about his customers, and tries to do his best to meet their expectations. With Best Regards, Soldoiro

Dear Guest, we´re regret to know that your stay didnt meet your expectations. We always assigned the rooms according the reservation we receive. If it was for a standard room, that is what you got (unfortunately, we cannot detect your reservation, to answer you this more clearly). If we didnt move into another room, it was because we didnt had any available. We always do our maximum effort to attend clients requests, and use the necessary tools to fix any solution. Best Regards, Soldoiro

Dear Guest, thank you for taking your time to give us your feedback about your stay with us. We would like to know your opinion a little bit more, because every opinion does matter. Weather is good or bad, it helps us to improve better and enhance our services. Best Regards, Soldoiro

Dear Guest, thank you very much for your feedback about your stay with us. We apologize, if you didn’t enjoy in full your stay as you were expecting, especially when you refer the security deposit we ask for. As we cannot identify your reservation, we don’t want to keep the extra money that our clients bring for their holidays, but in every sales point it is stated that is 75euros per person. We ask this for safety reasons, to prevent any damages. It is not our intention that clients left with the feeling of never coming back, because we are here to help and to give the best holidays to our customers. Best regards, Soldoiro

Dear Guest, thank you very much to dedicate your time to write us your feedback about your stay with us. We are very glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future, and if there is something we can do then for you, do not hesitate to contact us. Best Regards, Soldoiro

Dear Okemena, thank you for your testimony about your stay with us. We would like to know a little bit more about your opinion, when you refer the improvement. The food is made at the moment of the request, and the food for breakfast is prepared just right before being served. Our hotel is always concerned with the well-being of our customers, and they can always count on us to solve everything. Our duty is to provide our customers the best experience with us, and we always do our maximum effort towards that. Best Regards, Soldoiro

Dear Guest, thank you very much for taking your time to give us your feedback. Nothing left us more proud, than knowing that our clients leave us satisfied with our services. We hope for your next visit, and if there is something we can do for you, let us know. Best Regards, Soldoiro

Dear Saba, thank you very much for the perfect rating. We do appreciate your review, and nothing leaves us proud than knowing that our customers leave satisfied with our services. Our duty is to help our clients, so they can make the most of their stay. We do hope to welcome you back in the future, and if there is anything we can do for you, do not hesitate to contact us. Best Regards, Soldoiro

Dear Mr. Dickon, thank you for your good review and for giving us a perfect rating! It is always a pleasure to receive such a positive feedback regarding our Hotel. We hope to welcome you back in the near future and if there is something that we can do for you, please let us know! Best Regards, Soldoiro

Dear dear guest, thank you for your great review and for giving us a perfect rating! It is always a pleasure to receive such a positive feedback regarding our Hotel. We hope to welcome you back in the near future and if there is something that we can do for you, please let us know! Best Regards, Soldoiro

Dear Guest, we would like to thank you for giving us the perfect score, nothing left us more proud than knowing that our clients left us satisfied with our services and facilities, and the service provided by our staff! Our duty is to help our customers, so they can return to us. Will be a pleasure to welcome you back and if there is something that we can do for you in your next visit, please let us know! Best Regards, Soldoiro

Dear Guest, thank you for taking your time to give us your feedback about your stay with us. We do appreciate your comment about the location of the hotel, hoping this is a plus point of your return to us. We always do our very best, so clients leave satisfied with our services. We do apologize if some of the staff didn’t provide the information that you need, but this message will be used for training purposes. We do hope for another visit from you, and if there is something we can do for you, please do not hesitate to contact us. Best Regards, Soldoiro

Dear Ms Rachel, thank you for taking your time to describe your stay with us and your experience. We must apologize for the experience you had, we didn’t intended you to pass through it. Unfortunately we didn’t had the enough conditions to accommodate you in the first night with us, but we manage to find a solution closest possible from us with similar conditions. We´re sorry for this situation and we´re sorry if this didn’t let you enjoy your stay, according your expectations. This was the reason to upgrade you to a different room from what you book and to offer you the breakfast, which we hope, somehow, amended a little bit the whole situation. We appreciate your comment regarding the location, hoping this will be a plus point on favor to your return with us. We do hope you give us another chance of your visit, and if there is something we can do for you then, do not hesitate to contact us directly. Best Regards, Soldoiro

Dear Guest, we would like to thank you for choosing Soldoiro to celebrate such a special occasion! We are truly glad when reading your great comment regarding our location, the cleaning of the apartment and the bar staff. Will be a pleasure to welcome you back and if there is something that we can do for you in your next visit, please let us know! Best Regards, Soldoiro

Dear Mr. Christopher, thank you for writing us your review and for your preference! It is always a pleasure to receive positive feedback. We are pleased to know that you´ve enjoyed your stay. We hope to have you back in the near future, and do not hesitate to contact us if there is something that we can do for you in your next visit! Best Regards, Soldoiro

Dear Mr. Witold, thank you for preference and for taking your time to write us. We regret to know that your experience did not meet your expectations. Please, accept our apologies for any uncomfortable situation you had during your stay. However, your comments are of the most importance and we assure you that we will conduct your references for consideration of our Management team in order to explore and make improvements. We hope to have another chance to welcome you back. Best regards, Soldoiro

Dear Mrs. Gail, thank you very much for taking the time to post a such a great review about your recent stay. We are very delighted to know that you enjoyed your stay. We are also very proud to know that you considered the staff service off excellence and we will surely pass your post to all team. We hope to have the opportunity to be at your service once again and if there is something that we can do for you in your next visit, please let us know! Best regards, Soldoiro

Dear Guest, thank you very much for taking your time to post such a nice review about your recent stay. We are truly delighted to know that you enjoyed your experience with us, specially our location and the service provided by our staff. We look forward to welcome you back and if there is something that we can do for you in your next visit, please do not hesitate to contact us! Best regards, Soldoiro

Dear Guest, thank you for your preference and for your nice review. We are pleased to read that you have enjoyed your stay with us, specially our location and the service provided by our staff. Will be a pleasure to welcome you back and if there is something that we can do for you in your next visit, do not hesitate to contact us! Best regards, Soldoiro

Dear Guest, thank you for your preference. We regret to know that your experience did not meets you expectations. However, concerning your observations please kindly note that we did not kept your deposit, we can only release the pre-authorization if you provide your credit card or the details, since you refuse to provide the details and you preferred to cancel your credit card, we were not able to do by ourselves, must be you to contact directly your bank. Regarding the others references, we will investigate in order to avoid happening again. We do hope to welcome you back. Best regards, Soldoiro

Dear Guest, thank you for your preference and for sharing your experience with us. We are glad to read that you enjoyed your experience with us, especially our location. We hope to welcome you back in the near future. Best regards, Soldorio

Dear Guest, thank you for your preference. We regret that you did not enjoyed your experience with us. Regarding the deposit, is just a guarantee for your stay, in which we return back in your check out if is everything ok with your apartment. Concerning your other references, please accept our apologies and we will investigate with the staff involved in order to avoid happening again. Best regards, Soldoiro

Dear Guest, thank you for your preference. We truly regret to know that you did not enjoyed your stay with us. We do hope you give another chance to welcome you back. Best regards, Soldoiro

Dear Guest, thank you for your preference and for your nice feedback. We are truly glad to know that you enjoyed your stay with us. You kind words are very appreciated. We hope to see you soon and will be a pleasure to welcome you back! Best regards, Soldoiro