Lobby lounge
Check availability

Reviews of Luna Hotel Da Oura

4 out of 5
Luna Hotel Da Oura
Rua Dunfermline - Areias de São João, Albufeira

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 304 reviews" "
Rating 8 - Good. 128 out of 304 reviews" "
Rating 6 - Okay. 41 out of 304 reviews" "
Rating 4 - Poor. 13 out of 304 reviews" "
Rating 2 - Terrible. 8 out of 304 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with group
Liked: Property conditions & facilities
We were there for a football tournament and it fitted the bill. Decent hotel with a good selection at breakfast.
Stayed 4 nights in Apr 2024

8/10 Good

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Cleaning staff was great friendly but reception staff 0
Stayed 2 nights in Apr 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the suite because it was large & very comfortable. The price was amazing however they charged for pool towels & the use of the safe! Walking distance to a grocery store. A bit far from the Old Town of Albufeira however we did walk it once. An Uber was 4 Euros. Close to a few good restaurants as well! 2pools also which was nice! Outside pool not heated. I do recommend this hotel!
Stayed 9 nights in Oct 2023

6/10 Okay

Alberto

Liked: Cleanliness, amenities
Tired property with very good location, good service and great facilities.
Stayed 1 night in Oct 2023

8/10 Good

Charlette, Fort St John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable but a bit dated. The blowdryer was one of the boxed units attached to the wall (circa 1970), but it worked fine. Lobby was really quite nice. I would have used the indoor pool sauna and jaccuzi but you are required to wear a bathing cap...which I dont have. You also have to rent pool towels to use at the indoor and outdoor pools
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
All good.
Nice place. The apartment was big and could easily have slept 4. Very good price and good location.
Stayed 3 nights in Oct 2023

6/10 Okay

Bettina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Carl

Stayed 5 nights in Sep 2023

4/10 Poor

Angelo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We are a family of four (two adults, two teenagers) who are fairly well travelled. We were really looking forward to our stay at The Luna having travelled some of Portugal and Spain before arriving. Sadly, we were quite disappointed. Upon arrival at 3:55 pm we were told we couldn’t check in until 4:00 pm and then were told at 4 that our room wasn’t ready. The front desk were unkind, often telling to refer to the hotel paper they provided if we had questions. Things felt very controlled (don’t ask for towels to be replaced) and dated. Additionally, it was noisy with many young adults partying and no control over noise. Consider different accommodations if you’re a travelling family.
Stayed 3 nights in Aug 2023

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Lukasz

Liked: Cleanliness, amenities, property conditions & facilities
Great check in
Stayed 4 nights in Jun 2023

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay in this hotel. Nearby shops and restaurants on the strip but quiet at nights. Very clean and cleaning staff who tended to our room were very pleasant
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Okay but not what it used to be.
We have visited this hotel before in 2019 and stayed in a lovely room on the top floor. We arrived and check in appeared at first to be easy, we were sent to our room what I believed was going to be the same or similar to what we’ve stayed in previously , we soon noticed that this was not the room we had booked & paid for it was just a standard twin room. We returned to reception and were told there are only twin rooms remaining, after me being fairly persistent that we were not having a twin room as we had paid for a studio room which is advertised as having a double and a single bed. We were made to feel like an inconvenience for wanting a double bed, we were eventually given a room with a double bed, I am still not believing this is the studio room we paid for and just a standard double room. After we were settled in the room we did enjoy our stay. The hotel now seems to attaract a different crowd to what it used to, there is multiple stag/hen dos staying here during our stay , understandably theses are loud which is fine but the walls are very thin and when they’re returning from nights out at 4/5am it does mean we are having a disturbed nights sleep. Also leaving alcohol bottles and rubbish by the pool, playing loud music. Both of which break the hotels own rules but there is nobody to police this. The restaurant was only open for breakfast which we didn’t try. There is a shop across the road and only a short walk in to town & beach so it’s a good location.
Stayed 4 nights in May 2023

4/10 Poor

ANITA DEVI

Stayed 3 nights in Apr 2023

2/10 Terrible

Silvano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
very old kitchen extractor need upgrades start fire fourth floor i woke up with smoke suffocating me.
Stayed 4 nights in Apr 2023

10/10 Excellent

Gosse

Stayed 28 nights in Jan 2023

10/10 Excellent

ALICIA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff Great location
Stayed 4 nights in Oct 2022
Response from Maria Carmo Santos on 26 Oct 2022
Dear Alicia, We thank you for choosing LUNA Hotel da Oura for your stay and for taking your time to review us. We are very happy to hear your positive feedback concerning The helpull staff and our location. At Luna Hotel da Oura, we strive to provide a superior service experience for every customer,We hope to welcome you back in the near future. Kind regards,Maria do Carmo Santos and Luna Hotel da Oura Staff

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, room comfort
Pleasant hotel with a view
Nice hotel - we had a room with bedroom upstairs and TV room lounge on the first floor. Could use a little renovations but accommodating and efficient as well. Had view of the pool which allowed for pleasant distractions. Overall, well situated hotel and superb professional staff at the front desk.
Stayed 2 nights in Aug 2022
Response from Maria Carmo Santos on 26 Oct 2022
Dear Nicholas, Thank you very much for you comments and reviews. We are very glad that you have enjoyed your stay with us, our panoramic views and the friendlyness of the reception staff. It’s always a pleasure to hear such a wonderful feedback.we seek to provide the best service to our customersRemain at your full disposal and looking forward to welcoming you again. Maria do Carmo Santos and the Luna Hotel da Oura’ Team

4/10 Poor

Verified traveller

Disliked: Room comfort
Not a 4 Star Hotel
Starting with the most obvious, no 4 star hotel charges extra for using the safe (3 euros per day) which is advertised as being included in the room on both hotels.com as well on their own website. This is completely false advertising and honestly very CHEAP on behalf of management for the room rates they charge during the summer. While the lobby has been upgraded, the remainder of the facilities and rooms and furniture have been largely untouched since the 1980's and the windows lack any form of noise reduction quality and you can easily hear people, motorcycles and buses if your room is facing the street. Even the laundry facility is old and they only have 1 machine per floor which is not nearly enough for a hotel that size. The pool is extremely basic and they only provide a vending machine for snacks and drinks (no alcohol allowed by the pool and not sold either)... definitely not 4 star quality. The entire stay wasn't bad though as the room itself was fairly clean and the location of the hotel was fine if you want to stay near the strip. Theres also a very good market, breakfast spot and laundry place all within a few minutes walking as well, so that was helpful during our stay. That said we'd look to stay elsewhere when we return to the Algarve.
Stayed 4 nights in Jul 2022

6/10 Okay

Donald, Hope

Travelled with family
Liked: Cleanliness
Exuberant Noise from guests that continued into the early morning hours.
Stayed 5 nights in May 2022

10/10 Excellent

Aladje

Liked: Amenities, property conditions & facilities
Stayed 8 nights in May 2022

2/10 Terrible

Claudia

Travelled with family
40 minutes for check in doesn’t make sense Communication with front desk is not good
Stayed 2 nights in Aug 2021

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, room comfort
Great stay
The hotel ia brilliant they are on top covid constantly cleaning down including sunbeds. The cleaners came daily with freah towels etc. The beds and bedding are so comfy and allowed us to chill out and sleep unlike some hotels. We visited the bar once which was nice. The bathrooms could do with modenising but was still in giod working order. Nice resturants nearby and the supermarket across the roundabout is brill including the coffee shop that cost us €2.20 for two lattes and two cakes.
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Comfortable stay. Pleasant and friendly staff. Clean swimming pool and facilities. Only a 10min walk to beach, close to several restaurants.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propperty was perfect for a self catering holiday.
Stayed 7 nights in Feb 2020

10/10 Excellent

Majella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fourth time to stay in Luna da Oura
This is our fourth time to stay in Luna da Oura. Lovely hotel, very clean and all the staff are so friendly and helpful. We find that it's location is perfect for us and the leisure facilities are excellent.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, tucked away which was nice. Excellent sized rooms for what I paid. Nice balcony, housekeeping was done every 2 days. Staff were very friendly. 15 mins from 2 beaches and plenty of restaurants around.
Stayed 5 nights in Apr 2019
Response from Luna Hotel da Oura Team on 24 Feb 2020
Dear Guest, Firstly, we would like to thank you for choosing stay at Luna Hotel da Oura and for your review. We really appreciate your comments regarding the hotel in general, in special te friendliness of the staff. We are so pleased to know that you had a delightful stay and rewarded us with the highest score. Remain at your full disposal and looking forward to welcoming you again. Kind Regards, Luna Hotel da Oura Team

8/10 Good

Fay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December in albufeira
The room really needs an oven rather than a dishwasher. Location good, jacuzzi was a life saver with cloudy weather.
Stayed 7 nights in Dec 2019
Response from Luna Hotel da Oura Team on 24 Feb 2020
Thank you for your preference and review. Your opinion is very important to us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back again
This was my third time staying here and will stay again the location is very good near everything you want The staff are very helpful any problems they will help you with Louisa your very helpful thank you see you again
Stayed 10 nights in Nov 2019

10/10 Excellent

Matthew

Stayed 5 nights in Dec 2019

10/10 Excellent

Bahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They entered my room while I was away for lunch and they stole all my money and the didn't help me with anything
Stayed 1 night in Nov 2019
Response from Maria do Carmo Santos ,Ass. Manager on 3 Dec 2019
Dear Anonymous Thank you for taking the time to post your review, and we apologize for the experience you had. Please let us know to whom you report the incident, and your apartment number so we can analyze the incident. I am sorry but Hotel da Oura is not aware of any situation that has occurred,

6/10 Okay

Tracey

Travelled with group
Liked: Staff & service
Rooms could use some upgrading. Overall was okay but very limited cooking equipment. Location was excellent.
Stayed 19 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable bed and great room size.Friendly staff & good location.Self catering facilities were limited.
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fab stay rooms a bit dated esp the bathroom but clean !excellent Location 5 min walk to the strip!would defo go back!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Love the new pool area. Had a nice 1 bedroomed apartment. Air conditioning.
Stayed 5 nights in Sep 2019

8/10 Good

Amanda

Stayed 2 nights in Aug 2019

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just back and thoroughly enjoyed our stay. Hotel is excellent and 1 bedroomed room could not be faulted. Ideally situated for all local amenities.
Stayed 4 nights in Sep 2019

8/10 Good

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
It was good. Location is perfect. Would rebook if ever get a chance.
Stayed 4 nights in Aug 2019
Response from Maria do Carmo Santos on 31 Aug 2019
Dear Vishnu Thank you for taking the time to post your review . The Hotel da Oura team is very glad to hear that you enjoyed your holidays. Hope to Welcome you back Maria do Carmo Santos Ass. Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 2 nights in May 2019
Response from Maria do Carmo Santos on 31 Aug 2019
Dear Anonymous Thank you for your review Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in May 2019
Response from Maria do Carmo Santos on 31 Aug 2019
Dear Anonymous Thank you Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great hotel, 10 out of 10
Stayed 3 nights in May 2019
Response from Maria do Carmo Santos on 31 Aug 2019
Dear Carol Thank you for your review, Hope to welcome you back Kindest regards

10/10 Excellent

Mr Vaishakh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Jennifer

Liked: Staff & service
Decent hotel
Reception clerk at the front desk in the morning was very patient and helpful. Our room had a kitchen, fridge, dishwasher which was very useful. Also self- serve laundry was easy to use. It is very close to the grocery store. The room itself was a bit older. A bit of a walk from any beach. The pool closed early 7pm and did not offer rose service. we did enjoy the spacious gym. Airport shuttle service was 40€ comparable to Uber.
Stayed 3 nights in Aug 2019