Dear Homayou,Thank you for taking the time to share your feedback on your recent stay at our hotel. We're glad to hear that you enjoyed this amazing guest experienceLook forward to see you againKind RegardsCajetan AraujoGeneral Manager

Dear JuergenThank you for taking the time to write this review, we sincerely apologize for the inconveniences and the negative impression we left you with and we will be looking carefully at this matters, at W Algarve being helpful, attentive and professional are hallmarks of our hospitality and this review does not reflect the type of service that we provide each and every day to our guest.We hope to have the opportunity to welcome you back, Kind regardsCajetan AraujoGeneral Manager

Dear Jose Luis,Thank you for sharing your feedback about your recent stay with us. We believe that the less positive aspects were isolated incidentsWe are actively working to understand and take the proper intervention about the entrance gate issues if it brings smoother experience for our guests.Our aim is to accommodate our guests' needs and preferences to the best of our abilityIf you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.We hope to have the opportunity to provide you with a more positive experience in the future.Best regards,Cajetan AraujoGeneral Manager