Exterior

Reviews of Best Western Arcata Inn

2.5 out of 5
Best Western Arcata Inn
4827 Valley West Blvd, Arcata, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marylee

Travelled with family
Liked: Staff & service, property conditions & facilities
What I want to say is your staff: Cal, Helena, and Angie were amazing to me . Cal goes above and beyond. I need to be in that area because if a homeless beloved son. And I will always stay with you at Best Western Arcata Inn
Stayed 6 nights in May 2024
Response from General Manager on 21 May 2024
Dear Marylee,Thank you for choosing Best Western Arcata Inn and for sharing your lovely review. We are sorry to hear you are going through a tough time and are happy to know that Cal, Helena, and Angie helped make your time with us so enjoyable. We look forward to welcoming you back for many more visits.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great spot for passing through town. We slept comfortably and enjoyed the tub since we had come such a long way on the road. Best Western never fails us!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Lindsay,Thank you for your 5-star review! We're delighted to hear that you found our location perfect for your journey and that you had a comfortable night's sleep. We look forward to welcoming you back to Best Western Arcata Inn on your next trip!

10/10 Excellent

Sedrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel. Nice gazebo for smoking
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Sedrick,Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience at Best Western Arcata Inn, and we appreciate you mentioning our lovely gazebo. It was truly a pleasure having you as our guest, and we hope you return soon!

6/10 Okay

Loretta, Reno

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people were kind and helpful. The property needs some updates, starting with beds. The room was fairly clean but old and a bit run down.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Loretta,Guest satisfaction is important to us, so we're happy to hear our friendly staff and clean rooms added to your experience. However, we apologize for any concerns about the age of the property. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Excellent

kelly

Travelled with family
Liked: Amenities
Excellent breakfast. Friendly staff. Big room. Comfortable beds. Big TV, decent channel selection.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Kelly,Thank you for choosing Best Western Arcata Inn! We're glad our tasty breakfast, friendly staff, and comfortable rooms impressed you. If your travels bring you back to the area, please come see us again.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
A bit loud, but fine for the price.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Daniel,Thank you for staying with us and taking the time to share your thoughts. We're glad you appreciated our competitive rates, and we hope to see you again the next time you're in the area.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the desk was great and the room clean. Very nice.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Toni,Thanks so much for choosing Best Western Arcata Inn for your recent getaway. Our staff will be delighted to hear that you thoroughly enjoyed your stay. They work hard to ensure our guests are comfortable throughout their entire visit. We appreciate you taking the time to provide your kind review and look forward to seeing you again soon!

8/10 Good

Bernadette E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I came up to visit Cal Poly Humbolt and the hotel was perfect. It was not a 5 star hotel but there are not any 5 star hotels in the area. It was very clean, quiet, the breakfast was good and the staff were accommodating. If I ever come back to this area we would definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Bernadette,Thank you for staying at Best Western Arcata Inn. Thank you for all of your kind comments and for choosing to stay with us. Providing an enjoyable experience is our goal and what we strive for. We are so happy to hear you thoroughly enjoyed our friendly services. We look forward to hosting you again soon. Thank you again for your review.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the beds were comfy.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Lisa,Thank you for your glowing review of Best Western Arcata Inn. We're happy to hear you enjoyed our comfy, immaculate accommodations. We hope to see you again soon!

8/10 Good

Clayton

Travelled with family and small children
Liked: Cleanliness, amenities
We liked the breakfast, lots of choices and the lady kept in all stocked and was very nice and helpful. I did like the area with the homeless and I saw a person sleeping on the sidewalk. Also the guy at the front desk was rude and talked down to me when I asked a question. Very off putting
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Clayton,Thank you for staying at Best Western Arcata Inn. We apologize that certain aspects of your visit were not seamless. We will discuss your report internally to make the appropriate adjustments. We are delighted you enjoyed our tasty breakfast. We hope to see you again!

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Caryl, Redding

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice and helpful staff!
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Caryl,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable accommodations hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Marylee

The area is full of homeless. But the staff was soo good and kind and helpful
Stayed 6 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Marylee,Thank you so much for choosing to stay with us at Best Western Arcata Inn. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

4/10 Poor

CLARA

Travelled with family
Liked: Staff & service
Pros: friendly staff, great breakfast, in room fridge and microwave Cons: bed was super hard and the pillows were terrible. I did not feel unsafe, and for the price I paid I really can’t complain. The walls are thin and there were people in and out at all hours. I could hear everyone as they walked by outside. The hotel is between a Super 8 and a Motel 6. There were quite a few homeless people hanging out nearby. In the morning when I went to get breakfast, there was a homeless woman also helping herself to food. I had no problem with her getting food, but she smelled terrible.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Clara,Thank you for taking the time to share your thoughts with our team. While we are glad that our accommodations, breakfast, and team made a positive impact on your stay with us, we are disheartened that we were unable to meet all of your expectations. Please know that our guests are always safe when staying with us for we take it seriously. What you described is not typical of a stay with us, and we will be sure to address the matter with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was in good condition. The refrigerator was noisy and too cold (froze my fruit). I didn’t expect it to be motel style rooms, and there were lots of noisy neighbors two of the three nights we stayed. Teens running on the balcony shaking the room and we could hear laughter from the next room at 2am. The breakfast was decent. Housekeeping is every 3 days unless a special request is made. I would probably stay again despite the issues. The staff got me a new hairdryer when the one in my room didn’t work. They were friendly and genuinely helpful.
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Lara,Thank you so much for taking the time to share your thoughts with us. We're delighted our hospitable team and high standards of cleanliness left a good impression on you and that you started your day off right with our delicious breakfast offerings. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we look forward to your return.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
We found our place to stay when visiting our kids at Cal Poly Humboldt. Our 3rd time here: The staff is always friendly. The room is clean (carpets pass our white sock test), the bed and bedding are very comfortable and it is very close to the school. Also, the free breakfast is hearty and very good.
Stayed 2 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Lisa,Your loyalty to Best Western Arcata Inn is greatly appreciated, and we are honored to be your go-to hotel when visiting your kids. Thank you for shining a light on our clean and comfortable accommodations, as well as our delicious breakfast to help you start the day. We hope you are already planning your next visit. Come back anytime!

8/10 Good

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great motel. Not the best location. Homelessness
Response from General Manager on 12 Feb 2024
Dear Daisy,Thank you for reaching out and sharing your experience. We're glad you enjoyed our property and trust that you had the comfortable stay we are known for overall. Please know that we go above and beyond to ensure our guests have a safe, welcoming visit, and we hope to welcome you back to Best Western Arcata Inn soon for an even better time.

8/10 Good

Lucas

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bed was comfy. Loud noises from Motel 6
The stay was okay. Very friendly staff. The room was non-smoking; however, it reeked of cigarettes. The TV also kept glitching out and the brightness kept going up and down. The remote didn’t match the TV so I couldn’t navigate the menu to fix the issue. It was also pretty loud in the morning. Someone from Motel 6 kept whistling very loud for 2 hours straight at 6 in the morning
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. While we're glad you had a pleasant stay and welcomed the friendly hospitality our team provided, we're sorry to hear you were disappointed with aspects of your visit. Please accept our apologies for any smoke odor you encountered and for the problems with the television; we will address the concerns you raised internally and work together to ensure these are resolved. Our front desk team is always available and happy to help find solutions to any issues that may occur during your time with us. We're grateful for your feedback, and we hope to exceed your expectations the next time you're in the area.

10/10 Excellent

John, Bellingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-run, clean and pleasant. Road noise from Hwy 101. Very good got breakfast. We’d definitely stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear John,We're so thrilled to know that our clean accommodations and tasty breakfast were the highlights of your visit. Your comments about road noise will be kept in mind for the future, and we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Eric

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Great close pet area. Beds comfortable Not good walking area Groceries close Bfst good Bath products hard to use ( on wall - paper-like container)
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Eric,We really value both your positive and helpful feedback and the opportunity it allows us to make the changes you deserve. Rest assured, we will continue to build on the aspects of your stay you enjoyed while working to make beneficial changes in all other areas. Your utmost satisfaction means everything to us, and we want nothing more than another chance to ensure it.

10/10 Excellent

Vangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Stayed 5 nights in Jan 2024

8/10 Good

Andrea

Stayed 1 night in Jan 2024

8/10 Good

Sopon

Stayed 1 night in Jan 2024

10/10 Excellent

Kailey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. The breakfast was decent. Parking was easy and convenient. In my opinion, the beds were comfortable enough as i do have a back injury and am very sensitive to how soft or tough beds are and i had no issues with it. There were plenty of towels there suitable for the amount of people staying in the room. Easy checkout and check in. Highly recommended for your stay in Arcata.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Kailey,Thank you for sharing your positive experience at Best Western Arcata Inn. We're happy to hear that you found our property clean, enjoyed breakfast, and found the parking easy and convenient. It's also great to know that the beds were comfortable for you and that you had enough towels for your stay. We appreciate your recommendation and look forward to having you as our guest again.

8/10 Good

sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Good clerk
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Russell,Thank you for your five-star rating and positive feedback. Our team at Best Western Arcata Inn strives to provide friendly and efficient service, and it's always rewarding to know when we've succeeded. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Janet

8/10 Good

Melani

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great stay near the Redwoods
We booked here because they are dog friendly (for an additional fee) and it was close to all the things we wanted to see at the Redwood National park, Eureka and throughout Humboldt county. The location is nice (it is next to a motel, but that wasn’t an issue for us) and has fast food options and a grocery store right by it. We thought the room was average, overall it was clean, stocked and they were super accommodating giving extra towels and blankets. The AC/fan did not cool down the room at all, so this was unfavorable for us. Also we didn’t like that the bathroom wasn’t closed off and the toilet/shower was incredibly small. We didn’t utilize housekeeping services but they offer it every 3 days or upon request. They also offer a free breakfast which we thought was great. Everyone was super friendly and helpful, and we enjoyed having a fairly central location to come back to every night after the exploring. We would definitely stay again and recommend it.
Stayed 4 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Melani,From our tasty breakfast to our prime location, we're so happy to know that you enjoyed nearly everything about your visit. We'll be sure to have our maintenance team look into your comments regarding the A/C, as we're always looking to improve. Thank you, and we hope to see you again soon.

10/10 Excellent

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here every visit for the 3.5 years that our daughter attended Humboldt State and continue to choose this location when we come back to the area. It is very dog friendly and rooms are comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Margaret,Thank you for being our valued guest at Best Western Arcata Inn. It's always a pleasure to welcome you to our hotel, and we're honored you have come to depend on us for your accommodations. Come back soon for another comfortable stay!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Tamara,We know just how important it is to wake up to a scrumptious breakfast, and we love to see that this was the highlight of your visit. Thank you so much for the perfect rating. Come back and visit us again anytime at Best Western Arcata Inn.

8/10 Good

HILARY

Stayed 3 nights in Oct 2023

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service. Clean room. Quiet.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Nena,Thank you for sharing your positive experience at Best Western Arcata Inn. We're delighted that our friendly service, clean rooms, and quiet atmosphere contributed to your stay. It was a pleasure to have you stay with us, and we look forward to welcoming you back soon for another pleasant visit.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM HAD A FRIDGE AND MICROWAVE. IT ALSO HAD AN INDOOR POOL AND HOT TUB. MY HUSBAND REALLY LIKED THE HOT COMPLIMENTARY BREAKFAST CONSISTING OF BISCUITS AND GRAVY, OMELETTES, AND POTATOES
Stayed 2 nights in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Barbara,It brightens our day to know that you had a fantastic experience with us! We work hard to meet expectations like yours, and we’re happy to hear our well-appointed suites, fantastic amenities, and delicious breakfast offerings hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

6/10 Okay

John

Stayed 1 night in Dec 2023

10/10 Excellent

Tonisha

Stayed 1 night in Dec 2023

10/10 Excellent

Shirish

Stayed 3 nights in Nov 2023

10/10 Excellent

Raja Alauddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Amy

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. The room was updated and clean, and the staff on the phone and in person were always very helpful and polite.
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Kim,It's always a pleasure hearing from our guests. We're glad our clean, comfortable rooms and friendly staff impressed you, and we look forward to seeing you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pet friendly, with an indoor pool.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Christopher,It was our pleasure to provide you with clean, pet-friendly accommodations. We're glad you enjoyed the pool, and we look forward to hosting you again at Best Western Arcata Inn!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great and the beds were very comfortable.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Thank you for sharing your experience. It's fantastic to hear our breakfast met your expectations and you found comfort in our beds. We look forward to welcoming you back to Best Western Arcata Inn for another pleasant stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
The room was good. The bathroom was tiny, old school with no exhaust fan. The free breakfast was good. The indoor hot tub was good.
Stayed 2 nights in Nov 2023
Response from Shasta GM on 15 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay from what seems to be the whole stay, you enjoyed our amazing staff as well as our amenities, and who can forget the breakfast we will work hard to provide your stay for the rest of our guest thank you, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angie at the front desk was amazing! She just made our night and was a real person. The ladies in the morning were super friendly too so it made us feel at home. Breakfast spread was also great! Biscuits and gravy plus waffle machine! And our roku stick worked.
Stayed 1 night in Oct 2023
Response from Shasta GM on 2 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay such as our amazing staff who went above and beyond for your stay, we are proud to have people like this on our team, a hardy breakfast, from start to finish we take pride in stays like yours, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was too soft for our liking.
Stayed 1 night in Oct 2023
Response from Shasta GM on 30 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay such as our amazing staff who went above and beyond for your stay, we are proud to have people like this on our team, a hardy breakfast, from start to finish we take pride in stays like yours, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hit tub, friendy staff, conviently located to ocean
Stayed 1 night in Oct 2023
Response from Shasta GM on 30 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay such as our amazing staff who went above and beyond for your stay, we are proud to have people like this on our team, a hardy breakfast, from start to finish we take pride in stays like yours, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.