Balmerino Hotels

"Friendly check in. Great, quiet room. Breakfast spot on."

"Great breakfast. Spacious room. Lovely staff and the kids loved the pool. "

"Our stay was disappointing from the moment we arrived. Check‑in was uninformative, and we were handed a piece of paper that turned out to contain outdated instructions about car registration. After rushing back downstairs, we were told it didn’t apply — so it really shouldn’t be given to guests at all. The restaurant experience wasn’t any better. Service was poor, the staff complained about making cocktails, and they were spilled twice. The food was average, the wine list wasn’t available, and they had even run out of beer. The pool area was under maintenance and clearly in need of repair, which wasn’t communicated beforehand. When we lost our room key in the lockers, the response from the front desk was rude and dismissive, with the staff member more focused on her phone than helping. Overall, the hotel itself was average, but the staff and service were well below expectations. We would not return."

"The room was clean. Breakfast was reasonable, lots of choice, but nothing special. Spa treatment was amazing. Pool too cold, steam room didn't seem to be working efficiently. Hot tub didn't seem very powerful and wasn't monitored for people not getting out when it was off. Major disappointment was I'd taken a voucher to use to go towards my stay, the receptionist didn't enter the code when we checked in, she said she'd do it later. When we went to check out she told us the voucher wouldn't work and we owed the full amount. I was highly surprised that we weren't informed as soon as she found the voucher wasn't working to give us notice, I also felt the receptionist wasn't very sorry about the inconvenience caused. I feel this wasn't great service and wouldn't stay again for this reason and the other facts stated above unless the price was significantly less, as it stands the facilities weren't actually value for money. "

"Clean room, good breakfast and amazing staff"

"Swimming pool, steam room and Sauna were lovely. Grounds of the hotel were well kept. "

"We found the hotel to be comfortable, with good facilities and overall were well looked after. Our one complaint was that the à la carte breakfast options weren’t available at the weekend as the chef “would be too busy”, and there was no evidence of that with small numbers in the dining room. We mentioned to Reception over the weekend but not on the Monday as we were checking out. Otherwise the hotel was a good choice."

"It was an excellent breakfast. Beautiful scrambled egg cooked to perfection, delicious sausages and bacon. Lots of choice in the buffet. Possibly missed the microwave to gently warm my croissant but couldnt fault a thing."

"The hotel is really beautiful and staff were very helpful and polite. A real highlight was the food which was excellent at both dinner and breakfast. Unfortunately the trip was let down by the fact that it was not communicated to the hotel via Expedia that I had booked for 2 adults and 1 child, this meant that there was no bed in the room for my son (which was rectified by 8pm) and we had to pay for his dinner and breakfast despite booking the dinner, bed and breakfast option via Expedia for 2 adults and 1 child. I believe this is not the fault of the hotel but Expedia's. "