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"great service!!"

"I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal. "

"Parking was safe,room very clean."

"Room was okay. Door to patio stuck slightly open. Bathroom did not have any place to hang towels, except one short rod for a hand towel. Check-in was fast and easy. Gentleman who helped us was efficient and friends. During our two night stay, DeeDee worked the front desk over the weekend. She greeted guests as they entered, asking about their breakfast or their day. Truly a GREAT representative of the hotel. We easily walked to Royals games just across the street. Great location."

"Staff was super friendly. The views were great. Everything was within walking distance. Would definitely stay there again. "

"The room was clean but had a musty odor. Breakfast was fine just not very much space. The coffee machine was awesome but I didn’t get coffee today because it was being cleaned and there was a line. "

"1. The value was terrible (cost vs worth) 2. The quality of the hotel was poor and many things in the room did not meet basic standards like the shower door on able to close for several inches 3. The area did not feel safe 4. Noise isolation was very poor ... could easy hear conversations outside the room, outside the hotel, next room over , etc 5. I'd never stay there again even for $50 6. Just felt like an old construction with a few makeovers. "

"Room was spacious and breakfast was good selection. "

"Staff was friendly and helpful. Room was good and breakfast was good!"