Grain Valley Hotels

"Was a nice place to stay for location but was disappointed on the cleanliness."

"Great"

"Really nice newly remodeled room just missing a microwave and mini fridge in the room. Other than that, would plan ahead and definitely stay there again."

"We were unable to stay at this hotel because of how unsafe it was for my son to breathe. The cloudy haze of marijuana and cigarette smoke made it difficult to breath and made my sons lungs hurt. We had reserved a two bedroom room and were given a room with only one bed."

"Parking was easy and felt like there were enough spaces. "

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"Clean. Front desk staff member was very unprofessional. While I was"

"So, I’ve never stayed at a hotel or motel where I wasn’t asked how my stay was, or was everything ok when I checked out. Ever, even Motel 6 and Holiday Inn asks how was my stay. After I wasn’t asked and the woman who checked out us seemed to barely look up from her computer screen, I mentioned that she didn’t ask how are stay was. She then seemed to go thru the motions to ask, when I told her about a problem we had, namely, running out of toilet paper and Kleenex. That morning, before we checked out, we had no extra roll of toilet paper when we needed toilet paper. The Kleenex box maybe had four sheets left. I called the front desk at the time this happened, and we were delivered another roll of toilet paper some 40 minutes later after I made the call. That’s not right. The woman at the desk when I told her this, barely acknowledged the situation, barely looked at us, and off handedly commented she would let housekeeping know. No apologies. This did not sit well with us, didn’t leave a good taste in our mouths about the experience, and was unsettling and disappointing. The way the whole deal went down was not at all commensurate with what one might expect from a hotel like the Intercontinental, let alone really any place of lodging. I wish I would have asked to speak with a supervisor, but we were in a hurry, as we were in town to visit a very sick relative. Not good!!!!"

"I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal. "