Ben Lomond Hotel Guide - Hotels with Pool in Ben Lomond, California

"Staff was great but for the price a night I was expecting a better room"

"The female staff was rude apon check in. She had an attitude from the very beginning and I was trying to ask her questions and she kept cutting me off. "

"Quiet and near all the places we wanted to visit. The bar at the hotel was great. "

"The Westin San Jose is set in a beautiful old building that is just stunning. It was located close many restaurants and museums, so great location. "

"The room looked clean. I dont think the fridge was cleaned out because there was someone’s beverage still in the fridge when we forst opened it. Quality control."

"Clean room. Friendly staff. Convenient parking "

"Upon arrival, the service started off well. The gentleman at the front desk informed me that if I became a member, I would be able to check in early and receive free parking. Based on that, I decided to sign up. I was given a parking pass and we dropped our belongings off in the room before heading out to the board walk. First impression of room wasn’t delightful but we were in a rush. When we returned later that evening, I was able to examine it more closely—and that’s when things changed. The room did not feel clean at all. There were what appeared to be ketchup or possibly blood stains on the wall, along with noticeable dirt marks. Even worse, we found a gummy bear in the bed, which made it clear that the sheets had not been properly changed. That completely turned me off. I felt uncomfortable the entire night and barely got any sleep. Bracelet in chair. I brought my concerns to the front desk. Initially, I was offered free parking, which I already had, along with a $40 breakfast credit since I had become a member. Eventually, they refunded half of my stay, which I appreciated. However, I later realized that I was still charged for parking—despite being told it would be free. The hotel’s entrance and overall appearance are nice, but the cleanliness of the room was unacceptable. It honestly feels like the cleaning service needs to be reevaluated. There needs to be more pride taken in maintaining the rooms. At this point, I don’t feel like going through the hassle of cal"

"Rooms smell like weed, pull out couch stained and gross. Trash all around property. Pool is dirty, hot tub broken. Area is sketchy. Breakfast is ok, to be expected for this level of lodging. Would not come here again though. "

"Everything is great but we arrived in our room with long lizard in the bathtub."