Benalmádena Costa Holidays

The hotel's location is fantastic, but it is uncomfortable no matter how you put it. They have different hallways with a set of 8 capsules per hallway. We got hallway #4 capsule #30, at least it was the bottom capsule. Each hallway has a private bathroom for the hallway plus there is communal bathrooms after all the hallways. Next to our room is a closet with an electronic lock to put your luggage. Inside the capsule you have a mirror and TV. You can't control the temperature yourself, only the air flow and if it's cold or hot you have to tell the front to adjust it for you and the other 7 capsules. In order to take a shower you have to (kind of) make a mess inside your capsule or outside in front of everyone, because there is no other way. When we returned to the hotel that night somebody had a mess all over the floor and the place smelled like dirty laundry. This hotel is for 1 or maybe 2 nights, no more. The staff were very helpful and courteous, but it doesn't compensate for the lack of comfort. We stayed the first night, but moved to another hotel after that since it was a 5 days stay.

Loved the hotel!

Just a little outdated

Pros: • Location, location, location! If you want to be in the heart of old town, this property is perfect! • It's also beautifully decorated with lots of character and charm. We had a room on the top floor with multiple windows and Juliet balconies that offered tons of light and great views of the square below. • Spacious rooms with lots of storage (lots of shelves, hangers, etc.) • They provide beach towels and branded totes which were super helpful for beach days. • We had 2 AC units - 1 for each room - which work well and are so nice at the end of a long, hot day. Cons: • There were a few misses for the bathroom. For starters, it's in the middle of the room with frosted glass that doesn't offer a lot of privacy, so not ideal for families. • We were also never provided with hand soap, so we used body wash from the shower to wash our hands. No tissues either, so used toilet paper. Our bath towels day 1 were large and great but when housekeeping changed them, we got much smaller towels - even though we had them hanging on the hooks, implying not to replace them according to their sign. • There is never staff on site. This property feels more like an Airbnb. We were also contacted a few days before check-in and pressured to pay in advance which was not what we were expecting (Expedia booking was to pay on site), so we felt a bit uneasy about it. We reached out to Expedia to confirm the contact and request were legit before paying.