Ratings based on 569 verified reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 19 Oct 2019
Comment from Hotel Management
28 Oct 2019 by Ilunion Hotels, Hotel Management
Estimado huésped Gracias por compartir su experiencia en nuestro hotel. Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía. Reciba un cordial saludo José Álvarez, director del Hotel.
by a verified traveller
Posted 17 Oct 2019
Centrally located with many cafes, restaurants and Metro right by the hotel.
Comment from Hotel Management
28 Oct 2019 by Ilunion Hotels, Hotel Management
Estimado huésped Gracias por compartir su experiencia en nuestro hotel. Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía. Reciba un cordial saludo José Álvarez, director del Hotel.
by a verified traveller from Venezuela
Posted 28 Aug 2019 on Orbitz
Good location, good front desk, good internet acceds
Comment from Hotel Management
7 Sep 2019 by Ilunion Valencia 4, Hotel Management
Dear Guest,
Thanks for the positive feedback you offer. We hope to receive you again in the future.
Sincerely, hotel manager.
by a verified traveller
Posted 16 Aug 2019 on Hotels
Beautiful room. Spotless cleaning. Bar staff very poor.
Comment from Hotel Management
8 Sep 2019 by Ilunion Valencia 4, Hotel Management
Dear customer, we want to thank you for the time spent sharing your opinion with us. We hope to welcome you again soon.
Best regards, the hotel manager
by a verified traveller
Posted 15 Aug 2019 on Wotif
Comment from Hotel Management
14 Oct 2019 by Ilunion Valencia 4, Hotel Management
Estimado cliente:
Queremos agradecerle el tiempo empleado en compartir su opinión con nosotros.
Esperamos volver a recibirle pronto.
Un cordial saludo,
José Álvarez, director del hotel.
by a verified traveller
Posted 6 Aug 2019
Excellent, we had a wonderful time and our stay was excellent.
Comment from Hotel Management
13 Aug 2019 by Ilunion Valenica, Hotel Management
Dear Customer,
We are glad to know that your stay with us has been to your liking.
We hope to welcome you again.
Regards,
Hotel manager.
by a verified traveller
Not worth it. Stay near the beach
Posted 16 Jul 2019 on HotelsLocation is not optimal. AC not working. Had to change room while the mechanic was working the room. He didn’t care to remove the ladder while we moved out of the room. Rooms are very small. Breakfast is below average.
Comment from Hotel Management
8 Sep 2019 by Ilunion Valencia 3, Hotel Management
Dear customer, we want to thank you for the time spent sharing your opinion with us. We have taken note of your suggestions in order to correct them as soon as possible. We hope to welcome you again soon.
Best regards,
Hotel manager
by a verified traveller
Posted 15 Jul 2019
Excellent location near a metro stop. Easy to get downtown. Nearby food and drink. I like the idea they hire people with disabilities.
Comment from Hotel Management
13 Aug 2019 by Ilunion Valencia, Hotel Management
Dear Customer,
Thank you for sharing your opinion with us.
A cordial greeting,
Best regards,
José Álvarez, hotel manager.
by a verified traveller
Posted 28 Jun 2019 on Hotels
Comment from Hotel Management
15 Aug 2019 by Ilunion Valencia, Hotel Management
Estimado cliente,
Muchas gracias por compartir su opinión con nosotros.
Esperamos volver a recibirle próximamente,
Un cordial saludo,
José Álvarez, director del hotel.
by a verified traveller
Posted 25 Jun 2019
Comment from Hotel Management
15 Aug 2019 by Ilunion Valencia, Hotel Management
Estimado cliente,
Muchas gracias por compartir su opinión con nosotros.
Esperamos volver a recibirle próximamente,
Un cordial saludo,
José Álvarez, director del hotel.
