Hamburg Hotel Guide. Hotels in Bergstedt, Hamburg, Germany

"Staff was shorthanded but they handled everyone and everything so professionally and they were extremely patient. Great customer service throughout the hotel."

"Unfortunately I do not share the same positivenes over this hotel as the ratings suggest. Worst of all is the front desk personel. We engaged with two different individuals, and they acted like they would rather be somewhere else. Breakfast buffet is good with a broad selection of things. Our beds were hard as a rock, and pillows way to soft. The gym has new Technogym machines. That's positive. We paid twice for our parking... Once in the hotel parking machine, and then again when leaving the parking area, as the areas are divided into areas. I asked about this at the reception, but they said nothing about that. So now I have to claim a refund... "

"No water in room. Not enough towels. Rude unhelpful staff on arrival. Wasn’t worth the price at all. Very disappointed. Won’t be staying here again. "

"Clean room. Great location. Helpful staff. "

"Friendly staff from the moment we arrived. Suite was a great set up with good amenities if you needed them. Beautiful hotel interior. Close to station and all central attractions"

"Very friendly staff, beautiful property and room, loved the bathroom and bed was very comfortable from an American perspective (not like sleeping on a cement slab). Parking is €30/day and offsite (3-5 min walk), but easy in & out."

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "

"Staff were so unfriendly, when checking In at bar there were 3 staff members who just looked at me for 5 minutes and when I asked them for help they visibly sighed. Terrible experience "

"Easy walk to the train / subway. Excellent breakfast, staff were very helpful. "