Birmingham Hotel Guide - Bert Williams Leisure Centre hotels in Birmingham, United Kingdom.

"Great Hotel, comfortable room although the pillows were a little on the thin side! Food was good too. Had an issue with the keycard though. I was given 2 so I left one of them in the room whilst I went down for a coffee. The second one didn't work, even after being re-programmed, so I had to get the maintenance guy to let me in. the staff were very good though and gave me a free drink voucher for my trouble. thank you for a great stay!"

"We went fairly late at about 11pm and were charged £5 extra to park at the hotel. Car park quite shoddy with some work being done. We had to leave early Saturday at 8.15am next morning …put your card in the basket. The property was rated £49 on the Thursday for Friday stay then on the Friday we decided to stay it was rated £59 so quite disappointed considering it was probably worth less. The room was small and towel only for one supplied. "

"The bed was very comfortable, the shower was excellent, everything clean and tidy. Parking and access was straightforward. The kitchenette area could do with a little more thought perhaps but overall for a short stay for a work trip it fit the bill nicely and was very reasonably priced. "

"The hotel is decent but the staff response time was not good. Breakfast was good here. The wi-fi was not working at all. Overall the hotel is okay yo staff at but the service and amenties need upgrading."

"The most dirtiest hotel I've ever seen! The carpets were covered by dirts and stains, moulds were everywhere on the corners of windows and room, toilet was not clean. I booked a room with a queen size bed and sofa bed. The hotel sent me a message askinge if I need the sofa bed with a note that if I dont respond within few hours, they will assume I dont need it. I dont understand why did ask such a question in thw first place as it was included as part of room booking and how 2 adults+2 kids could fit in a queen size bed alone!! The question was utterly annoying considering that we had already been travelling and had no time to check my messages. Upon arrival, the staffs were not welcoming at all. We stayed in many Novotel hotels in the UK and abroad in the past, but the recent one was very unpleasant. The hotel obviously is in desperate need of renovation and more importantly recruiting a new management team."

"Value for money. Central location "

"Host was fantastic and kept us informed on everything. The property was lovely and clean. Plenty of condements/Tea/Coffee available. The location was great, very quiet. We stayed for the weekend for a 50th birthday. We will be booking to return again."

"Great location for the city, clear intructions for check in. Easy peasy."

"This was cancelled the afternoon before we were due to travel the next morning.as you can appreciate this is unacceptable and very stressful for our family.thought it was disgusting to do that at such short notice."