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Nice hotel, minor issues in the bathroom with limited loo roll and a lost earring found, but reported to reception and easily resolved. Room itself was clean, comfortable, and great shower.
Verified traveller
Stayed 1 night in Jan 2024
6/10 Okay
kalpesh
Business traveller, Travelled with family, Travelled with group
Friendly, very welcoming, helpful staff. Good selection of bar food for an evening meal. Good full cooked breakfast. Bed a little soft, but then others will think ok. No phone reception indoors (for O2 anyway) so made calls outside. Good internet connection though.
One of the reasons we chose this particular hotel was due to the fact it's a 'Family Run' Hotel. We are so pleased we made this decision as were treated so well. We booked a B&B stay. Our room was lovely and the breakfast was so good. We also chose to have dinner/drinks on both nights of our stay and again, we are so pleased we made this decision as again, the food was lovely and the staff were so friendly, polite and helpful. Would I go back to this hotel and would I recommend it... Absolutely yes, on both counts.
Room very comfortable and spacious in the new wing. Staff very helpful in ordering taxi as could not get good mobile reception in room.
Informed of function in advance, although the bar was very quiet in the evening because the functions was adjacent to it and there was noise outside during the night.
Overall good stay , great staff but three issues t
Over-all a good stay and super staff however 3 big issues.
1) we took a call about our booking telling us a wedding was on but would finish music at 11pm. This didn’t happen until 12.10. Bad news when we have 200 miles to drive.
Room far too hot….fridge in room with 6 single portions of milk on all night pumping out heat. What a waste of energy multiplied across every room x 365 nights per year.
Glass wash in bar is faulty and needs servicing / replacing or more rinse aid. Busy night and staff stressed so I didn’t raise the issue but every pint glass we saw used was stained. Many people think this is water stain…it’s not…water doesn’t stain but does leave deposit on glass if not clean.
Stayed at hotel, excellent service, lovely room, excellent food. However due to wedding had noisy drunk people standing outside room until 01.00 swearing and shouting, i asked them to move and was told to 'F'*** off , staff did not intervene , or were available to complain too on checkout.
Not a country retreat more like a noisy party pub transported to the countryside. The garden looked pleasant but we were excluded on both noughts due to corporate parties. Breakfast on first day was well overcooked. Wi-Fi was not good
Friendly staff and a clean, comfortable, well equipped room, ideal for a two night stay. Restaurant service good and had a nice meal.
On the downside the internet connection in our room was poor and TV intermittently buffered.
Would stay again
A comfortable hotel set in lovely grounds. A warm welcome by friendly , helpful staff. The rooms are clean and comfortable, the decor is a little tired in places. The Wi-Fi is patchy at times.
The food is ok and the bar has a good selection of reasonably price beers and wines.
A very pleasant stay - thanks.
great hotel/lodge for the price.nice location,staff very friendly and helpful. only complaint is the music out front a bit too loud but finishes early and the mattress in our room was way too soft.
The Limes is in perfect commuting distance of the NEC where my business conference was. The restaurant was clean and reasonably priced, the service was excellent and the food was delicious and freshly prepared.
My room (10) was lovely, the bed was super comfortable and as a whole was an absolute bargain for the price and location. My only drawback which I fed back to the reception on check out was the size of the towels to dry yourself on (they're tiny!), but plenty were freshly laid out every day after room service. The fridge in the room is a lovely touch. I also wasn't sure how to order room service as it wasn't made clear to me at the desk or in the book provided in the room , however I was glad as it meant I went to the restaurant and experienced this.
Tracey
Stayed 2 nights in May 2023
Response from The Limes Team on 23 May 2023
Hi Tracey,Thank you for your kinda review. We are glad you enjoyed your stay with us. Comments like this are much appreciated and help us to make our service better as a independent hotel. We hope to see you again in the future.
Lovely hotel in lovely grounds. Friendly staff. Comfortable room. Excellent breakfast. Reasonably priced evening meal.
Cons: Minor issues i.e. stocks of milk / biscuits / bath mat / toilet paper was not replenished for 2nd day. Spare ribs were a little dry and tough, but we didn't want wait for a replacement so didn't mention it at the time.
However we would certainly book again if in the area, particularly in the summer.
Janet
Stayed 2 nights in Apr 2023
Response from The Limes Team on 16 May 2023
Hi Janet,Thank you for the lovely review and giving us some points where we can improve our service. This is much appreciate. We hope to see you again soon.
10/10 Excellent
Mrs Nicola J
15 Apr 2023
Mrs Nicola J
Stayed 1 night in Apr 2023
Response from The Limes Team on 16 May 2023
Hi Nicola,Thank you for the great review, we are glad you enjoyed your stay.
The staff were really lovely, especially the lady running the breakfast service, who was amazing.
However, my room ( number 4) was very shabby. really dirty behind the table housing the kettle. tea and coffee.
Bedroom walls all in need of some filler and paint, whilst he shower cubicle was the most claustrophobic I have ever been in. I'm only 5'8 and someone bigger/taller wouldn't have got in!
Martin
Stayed 1 night in Feb 2023
Response from The Limes Team on 10 Feb 2023
Hi Martin,Thank you for your feedback, it means a lot to us as an independently ran hotel. Your concerns have been passed over to management, we do hope to see you again in the future!