Classic Double Room
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Reviews of Helmshore

3 out of 5
Helmshore
24-28 Charnley Road, Blackpool, England

Reviews

6.2
Rating 10 - Excellent. 22 out of 109 reviews" "
Rating 8 - Good. 28 out of 109 reviews" "
Rating 6 - Okay. 16 out of 109 reviews" "
Rating 4 - Poor. 18 out of 109 reviews" "
Rating 2 - Terrible. 25 out of 109 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lauren

Average
Stayed 1 night in Apr 2024

4/10 Poor

Adrian

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place stinks, afterwards my clothes smelt of the place. The room, there was bricks & other debris on the one bed, no towels provided. The other room could be entered without the need of a key. Arrived at 3pm, breakfast items still out, juice, milk, bread. Most unpleasant experience ever, expedia need to remove these places from the choices.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has been condemned
Stayed 2 nights in Dec 2023

2/10 Terrible

Geoffry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It was a really bad experience had depart after 3hr All dirty bedding left in the foyer also Dark and cold no hot water on tv not working also Ask for room change 3 times was not happy wanted a refund which they refused manager unavailable so spoke on phone too her very rude and put the phone down on me l! Homeless people doin the room cleaning aswell Never had this bad of an experience in 30yrs of travelling around if you can call this one a hotel Avoid!!!! Luckily enough found another hotel 😮‍💨
Stayed 3 nights in Nov 2023

2/10 Terrible

Frank

Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It's a guest house but online it says hotel very noisy and felt unwelcomed room facing an alley way breakfast in a celler and cereal bread and tea have to ring up if you need help worst hotel ever not staying here again
Stayed 4 nights in Nov 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Holly

Travelled with partner
Was ok in small doses
Stayed 3 nights in Nov 2023

2/10 Terrible

Stuart

Stayed 2 nights in Oct 2023

4/10 Poor

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Arrived and they were not expecting us. Then was told we had not paid but shown them the bank statement he then we could not stay and would refund if money goes into his account. Said I would complain and he went off for 5 mins and took us to a room which was not clean. Mess on carpet dirty basin left over shower gel etc. was to late to find anywhere else so had to stay. We were the only people in the place. Very run down and it was also twice the price of ones in same street don’t be fooled by the photos. Could not wait to get out in the morning.
Stayed 1 night in Oct 2023

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little loves it here
We had a brilliant stay yet again, Only thing noise out side but no owners fault
Stayed 2 nights in Aug 2023

2/10 Terrible

Daniel

Stayed 4 nights in Aug 2023

2/10 Terrible

janine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Just don't book here we had to wait an hour to check in and when they did turn up they couldn't find my name on the list, was backwards and forwards trying to sort it out for 2hours in this time I'm having a panic attack and the kids are bord silly. It said there was a gym a bar nothing like this there was no entertainment on a night very disappointing the breakfast was not a cooked breakfast it was cereal and toast disappointing again, really terrible 1st family holiday just me and my 2 kids.
Stayed 5 nights in Aug 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

iris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend under any circumstances. After 4 hours we were on third room. Was due to mix ups and toilet not working. No housekeeping or bin change the entire stay. Bar not open despite advertising as open
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty disappointing all round
Waited a long time to check in as nobody at the front desk. When we finally got to our room it appeared clean and in line with what we expected. However, the room had no toilet roll and when we lifted the bed covers we noticed stains to the bedding and no staff around to raise the issue with as it was late. And bedding/towels weren’t refreshed during our 2-night stay. Also, the breakfast included consisted of a small selection of cereals, toast and cold boiled eggs. Pretty disappointing all round and won’t be returning.
Stayed 2 nights in Aug 2023

4/10 Poor

Ben

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude the Continental breakfast was toast and a hard boilded egg and the WiFi didn't work
Stayed 3 nights in Aug 2023

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely Awful
I honestly don’t know where to start and I’ll probably run out of room! Check in 2pm, arrived 5.40 pm, room not ready, no apology, no explanation, nothing. Staff could not care less, no conversation, no eye contact, didn’t show us where everything was, nothing. Parking is available but at £10 a day, breakfast is available but it’s seriously lacking, toast, cereal and boiled eggs. Room grotty and run down, outside area filthy. Please believe me that any stars/ratings that this hotel has got are out dated, I don’t know the intentions of the owners/management but it’s certainly not to run a hotel successfully, they literally couldn’t give a fig, so unfriendly I can’t get my head round it, I’m going to contact Hotels.Com because I’m sure that they would not want this property on their website. And it’s not just me, some of the other guests complaints were just awful, lights not working, sockets hanging off the wall and everyone complaining about the couldn’t care less attitude of the management, it mind boggling. Avoid at all costs.
Bin in breakfast area, at start of service and the same each day
Bathroom floor
Stayed 4 nights in Aug 2023

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They advertise breakfast thats a laugh it is cereal then toast and boiled egg they classed that as continental breakfast also there was never anyone of authority in the hotel if you wated someone you had to ring a number on the door
Stayed 3 nights in Jul 2023

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, room comfort
Great location
Great location, the bar guy was friendly, breakfast was included that consisted of individual boxes of branded cereal, toast, marmalade, jam, boiled eggs, water, orange juice, tea & coffee, decor is a bit dated but was more than adequate for our stay, we would stay again purely based on its location.
Stayed 2 nights in Jul 2023

8/10 Good

Darran

Stayed 2 nights in Jul 2023

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGRACEFUL
Absolutely shocking. Currently fighting for my money back. Ruined our weekend. Supposed to stay for 2 nights but booked another hotel for the second. Live wires coming out of the walls, I had my 1 year old daughter and 3 year old son. Do not book. I wouldn't send any animal there 😞
Stayed 2 nights in Jul 2023

4/10 Poor

Paul

Stayed 1 night in Jul 2023

2/10 Terrible

Stefano

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was awful, not clean and very small. (Room10) The toilet door was not fully closing, the shower head old and full of limescale. In the kettle was some left over water and appeared mouldy. The window dirty. The rest of the place was just not maintained. When we arrived there were 3 big lining bags on the floor at the entrance, 3 days after there still were there not been moved. The manager never been around, phoned on the arrival and she appeared not happy about receiving phone calls redirecting me to the reception ( a good lad actually). Poor attitude and I will never come back.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely book
Great stay clean hospitality top notch Reccomended Very happy with facilities Rebooked for August
Stayed 2 nights in May 2023

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Apart from checking in, it is not manned. Promised “Continental Breakfast’. First morning went down and there were about 10 hard boiled ( in shell) battery eggs, an opened loaf of bread to make yourself some toast and couldn’t even have cereal or a cup of tea as milk was off ! Nobody to complain to. There were lots of plug sockets and light switches that were unsafe. ( hanging of the walls or cracked and wires showing. Loads of old beds and toilets at rear of property where they have cheek to charge for parking. Condoms on external window sills ! Very expensive for rubbish service and unsafe and unwelcoming facilities. Highly disappointed! This place should be closed for refurbishment and reported to trading standards authority!
Stayed 5 nights in May 2023

10/10 Excellent

Margaret

Stayed 1 night in May 2023

10/10 Excellent

G C

Stayed 6 nights in Mar 2023

8/10 Good

Karen

Stayed 1 night in Mar 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Stephen

Stayed 1 night in Feb 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
No lighting when we arrived but that was soon sorted out comfy bed and the lady who cooked the breakfasts was lovely couldnt do enough for us hearty breakfast aswell to set you up for the day
Stayed 2 nights in Feb 2023

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is very run down . Mattresses were terrible worst nights sleep ever. Breakfast was very good .
Stayed 2 nights in Jan 2023

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halloween nightmare !!!
We chose this hotel as it was advertised as having parking There was no parking spaces when we arrived!!! We are both disabled and can’t walk far which is why we booked this hotel with parking!!! On check in we were told the hotel only has 5 spaces and they were full any parking should have been booked and paid for in advance. There was no mention of this when booking I rang the hotel several times and couldn’t get in touch with anyone all I got was mailbox was full unable to leave a message. We visited Blackpool for a birthday celebration and a meal was booked in the nearby Italians . as I was unable to park at the hotel I spent 2 hours looking for a parking space due to it been the switching on of the illuminations there were no spaces anywhere and the traffic was horrendous. We had to drive further away from the shore to find a pub with a car park by this time we had missed the birthday celebration and meal which was the reason we traveled 150miles . Thanks to the false advertising our stay in Blackpool was a complete waste of time and money !!!!! The hotel was dated room was not secure the main light didn’t even work couldn’t find bathroom light switch The mattress felt as old and worn as the building The breakfast was very poorly organised We didn’t know where it was there was no staff to ask no signs when we eventually found it there was no fruit juice left no bread the toast machine didn’t work although there was a toaster .
Stayed 2 nights in Oct 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proximity
Close to where we wanted to be , tower etc
Stayed 2 nights in Oct 2022

8/10 Good

Ann

Liked: Staff & service
Not go again
The room was so small the bathroom was not very clean but breakfast was excellent 5 out of 5 service was excellent but it was not expensive so i got what was expected
Stayed 1 night in Oct 2022

6/10 Okay

N

Stayed 1 night in Oct 2022

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Really friendly aervice, nice breakfast and clean throughout.
Stayed 1 night in Oct 2022

2/10 Terrible

Jane

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I accepted
I was extremely disappointed the room was nothing like the picture very small with a smoggy smell and old fashioned,no safety cover over the old radiator unable to open windows or close bathroom window,stains on sheets one of the lamps kept flickering and the bed was very uncomfortable. The bathroom shower was very old and grotty, the lamp in the bathroom didn't work. The lock on the door was loss which made me feel insecure to stay in or leave my things belongings, it was difficult to speak to safe problems with the pipes which was concerning they made noise the bar wasn't open in the evening there was a limit on breakfast and the food tasted like it was cooked in old oil.
Stayed 1 night in Oct 2022

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely 😍 treated us with respect and H
Stayed 6 nights in Oct 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Jayne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kettle mouldy room to small and even said it was a upgrade no breakfast thought it was in with price will not be going back there
Stayed 1 night in Oct 2022

4/10 Poor

Laura

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not worth the money. Dated and noisy.
We stayed in room 17. Avoid it. We expected it to be dated. But the windows down close or have gaps, you hear everyone drunk arriving back in the early hours as your above the front door: it’s drafty and cold. The sheets had stains although clean, the room was liveable. Breakfast average, ran out of everything within minutes and failed to top up for ages… Only an hour for breakfast so abit of a mad rush. The bar had limited stock. The parking limited; only 3 spaces. The mattresses had lost their spring. For the condition of the hotel, and amenities… £80 is not value for money. I’d have paid £30 at most. If your not bothered about dated decor and noise. Crack on. But not for families.
Stayed 1 night in Oct 2022

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2022

4/10 Poor

Callum

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Our stay
The hotel is tired and dated but was clean and staff were friendly/helpful. Our room could have done with being abit bigger, was more suited to 1 person not 2
Stayed 6 nights in Sep 2022