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Reviews of Master Builders House Hotel

3 out of 5
Master Builders House Hotel
Bucklers Hard, Beaulieu Estate, Brockenhurst, England

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 233 reviews" "
Rating 8 - Good. 89 out of 233 reviews" "
Rating 6 - Okay. 33 out of 233 reviews" "
Rating 4 - Poor. 13 out of 233 reviews" "
Rating 2 - Terrible. 3 out of 233 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in an amazing historical location. Great value for the price, we would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel,excellent staff!
Absolutely beautiful hotel,all the staff were so friendly,the room was superb,nice touch of free gin and tonic in the room and little milk bottles,far better than those plastic pods! Didn't catch the receptionist's name,but she was super friendly,we had a good laugh with her 😀
Stayed 1 night in Jan 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
One of a kind
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be there again
Perfect location, staff very attentive and the restaurant fantastic
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very ice place to stay
Everything was really great.
Stayed 4 nights in Aug 2023

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Very intriguing historical location.
Stayed 1 night in Jun 2023

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
A very nice location and very peaceful. Some areas of the old main building need attention but may be expected. Access to the upper floors has stairs with narrow treads. Staff excellent.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Sue

Stayed 1 night in Apr 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be staying again.
Had previously stayed at the Master Builders 5 years ago and the same excellent service was still displayed by all the staff. The choice and quality of the food in the restaurant and for breakfast was very good.
Stayed 2 nights in Mar 2023

6/10 Okay

Jane

Travelled with group
Disliked: Property conditions & facilities
Night with friends
Location good. Public areas were comfortable Staff were friendly but could do with more training to provide a good level of service Our room was very tired - radiator not working and plumbing suspect
Stayed 1 night in Feb 2023

10/10 Excellent

tracy

Stayed 1 night in Dec 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
What a wonderful hotel, the staff were very helpful and friendly. The room was lovely and clean, nice touches such as a complimentary bottle of pink gin and shortbread biscuits and treats for the the doggy as well as a bed and bowl provided. Really scenic location as well would highly recommend.
Comfy doggy bed and a lots of yummy food to choose from on the pup menu
Stayed 1 night in Dec 2022

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Stay
Stay good, food good, helpful staff. Amazing views. Staff should sweep floor between evening meals an breakfast. I had to ask them to v cub Lear napkins, a selection of chips etc from underneath my breakfast table. Also when I pay £239 for a family room, I would expect more than a z-bed for my daughter and I would not have hit that unless I asked,
Stayed 1 night in Oct 2022

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
It was disappointing but I’m pleased to say that the Manager has been in contact with me and couldn’t have been nicer and therefore I don’t really want to post anything negative as it seems the issues are in the process of being resolved.
Stayed 2 nights in Aug 2022

8/10 Good

PAUL

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

6/10 Okay

Steven

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Nice building. Young staff that try hard and are pleasant. Older brunette lady at checkin is the rudest person I’ve ever come across in the service industry. Unfathomably unhelpful and unpleasant. Piles of dirty bowls at breakfast, bits of dried food stuck to bowl after bowl… same with mugs and cutlery and glasses. Dirtiest crockery/cutlery have ever come across in any restaurant or hotel! Also, th included breakfast is cold yoghurt/bread/cereal only. You have to pay an extra 12-18 for pancakes or bacon/eggs/etc. Nice location, that’s the only things going for it. You’d get better service and less dirt going to a motel.
Stayed 1 night in Jul 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Maddi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

sadie

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bench seating in main Restaurant too low for table height, cushions required even for tall guests. In all other respects a very happy and comfortable two night stay. Thank you.
Stayed 2 nights in Jul 2022

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on the river so you can sit outside and view the boats and hear the wind in the trees and birds; so tranquil and picturesque. Staff were friendly and welcoming, we had our baby son with us and they accommodated room service (top floor) from the restaurant and knocked quietly so as not to wake him. So thoughtful. Our room (a chic room) was spacious - which we needed for his cot - and had views over the historic buildings and river. The room was clean - no shower but the building is old so probably couldn't be fitted in; if that's a deal-breaker it may be worth checking if your room has one. It worked better to have a bath for us with a little one. The bed was big and comfy. TV, wifi and tea/ coffee (pod machine), fresh milk and a G&T in the room. Lovely. At breakfast there was a table with a high chair already set up for us; great service. We were told our son could make as much mess and not to worry; we'd never leave it in a mess but it was a nice touch to be reassured. The service was warm and good, a change to a dish easily accommodated, food was delicious. Check-out was friendly as the rest of the stay; feedback was asked for - all positive from us but again, they care. Only 2 things to comment on: There are free (7kw) pod point chargers for customers that currently don't show on the app; big plus. There's an issue with calling in at the moment, had to call a few times to book breakfast time but very minor issue.
Stayed 1 night in Jun 2022

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Food not if there’s a wedding !!
If there is a wedding at the hotel It provides no facilities for its guests , that is no food at lunchtime or afternoon snacks There is a facility for an evening meal in a plain room without windows The hotel needs to make some arrangements for this situation as it is certainly not at the budget rand of the range
Stayed 1 night in May 2022

8/10 Good

Jane

Stayed 1 night in Apr 2022

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities
Service much improved since last year.
Stayed 2 nights in Apr 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service, although only beer available was Guinness believe it or not. Hopefully that's temporary.
Stayed 1 night in Mar 2022

8/10 Good

Jacqueline

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
We had a lovely stay the staff were friendly and the food was good, lovely old building with character but just needs a little updating in the room we stayed in.
Stayed 1 night in Feb 2022

8/10 Good

pamela

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the edge of the New Forest, stayed one overnight and had an excellent evening meal also which was good value. Nice bar and by the river, morning views are worth the stay alone
Stayed 1 night in Jan 2022

8/10 Good

Robert

Liked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful service by all staff lovely stay and fantastic food
Stayed 2 nights in Jan 2022

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable friendly hotel in stunning location
Comfortable hotel in a lovely location. Comfortable rooms. Some period character but modern bedroom. Good food and very friendly staff. We stayed in the winter so weren’t really able to take full advantage of the gardens and the view which would be stunning in the summer.
Stayed 2 nights in Jan 2022

10/10 Excellent

Suzanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the small nautical details dotted around and that it was a dig friendly hotel.
Stayed 1 night in Dec 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, history and staff
The location and historic nature of this hotel makes it a very special place. The building is beautiful and we had one of the luxury rooms with views of the river and the village. The room was lovely, warm and comfortable with a great bathroom. The staff are all very friendly and helpful with advice of the local area, walks, pubs etc. Food at the hotel was very good. Dinner menu was varied and breakfast had lots of options too. Overall a really enjoyable stay and would recommend.
Stayed 1 night in Dec 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Our first contact with the hotel was unfriendly and disappointing. We were 3 minutes early for the 3pm check in and we were told to go away. Not in a friendly way. When we came back the two staff were not welcoming. We felt like an inconvenience for just checking in. The next couple to check in were treated in the same manner. The setting is superb. The hotel lovely. The room comfortable and clean. Getting a drink at the bar and the service in the restaurant showed more poor customer focused staff. The bar man had no other customers but it took us a while to get his attention and get served. The service reluctant. In the restaurant the staff were squabbling with each other openly in front of their customers. When they weren't working the tables they were lolling about in the restaurant reception as if it were a social club. This hotel really has potential. But the staff let it down. Hopefully this and other reviews I have read since visiting will give the management a prod to polish up their service. Don't let this review put you off visiting. It really is a splendid spot.
Stayed 2 nights in Aug 2021

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place to stay. Great location. Lovely staff but restaurant suffering at moment through lack of and getting sufficient staff. Room comfortable but average for price. Heated towel rail directly beside toilet and a tight squeeze. Could be considered a hazard.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021