Brockenhurst Holidays

A really nice Hotel. Cannot fault on anything. Hotel spotless, staff, very friendly. A pleasurable stay. Thank you.

Really nice house, table football etc for the kids, nice back garden and well-equipped kitchen. Really happy

We initially booked this hotel because the photos featured a swimming pool. Upon arrival, however, we learned the pool isn't included in the booking as it's managed independently by another company for an extra fee. While we were willing to pay, we then discovered our young daughter wasn't allowed access, which was a major disappointment for our family. The standard room was quite disappointing for a Hilton property, showing visible stains on the carpet and noticeable wear and tear. It was bad enough that we requested a room change; upgrading to a Junior Suite made a world of difference and was much nicer. Breakfast was average. The bacon was tough to eat, and the fresh fruit lacked flavor. On a positive note, the dining staff were exceptionally warm, welcoming, and friendly. If you enjoy cricket or golf, the location is a real highlight. Our room featured a lovely balcony overlooking the cricket pitch, allowing us to watch a live game during our stay. Reception staff were generally professional, though a few felt a bit cold. Overall, without the Junior Suite upgrade, the hotel feels rather average.