Serves lunch and dinner

Reviews of The Royal Victoria Hotel

3 out of 5
The Royal Victoria Hotel
Llanberis, Gwynedd, Caernarfon, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 1000 reviews" "
Rating 8 - Good. 434 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

sean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed as part of a larger walking group to climb Mount Snowden on our Cancer Charity fund raiser, so to find the hotel was located only 300 yards from the start of the route was a real bonus. The staff were attentive and delivered great customer service, thank you. We stayed in room 248, a twin room on the corner , a massive plus was that the windows opened, so you could get real fresh air rather than air con, it makes so much differnce. In general the property was good, it has a lift as well as stairs, food and dinning service was great, with good options for different gueat requirements, conservatory on 1st floor looking down the valley was a bonus at breakfast. The one negative was the rust around the plughole in the bath, which is not only unsightly but its a bit sharp, and not what you would expect in a hotel like this. An enamal repair of the pressed steel bath would do a temporary job, a kit cost about £30, or two days for a plumber to fit a new bath should be about £600 with materials. All in all a good location and service ****
Stayed 2 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay, convenient location.
Stayed 2 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super property but only issue we had was the room temperature. So hot. Heating was not on in the room but was in the bathroom. Even with the window open didn't make much of a difference. What it would be like in the summer!
Stayed 1 night in Apr 2024
Response from Reception on 24 Apr 2024
Thank you for taking the time to leave your feedback. We hope to welcome you back again soon.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent views, very convenient location, good parking and accessibility
Stayed 2 nights in Apr 2024
Response from Reception on 10 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Andrew

Travelled with partner
Liked: Amenities
A perfectly positioned hotel for exploring the national park. All the staff were helpful and friendly and the food in the restaurant was amazing, couldn’t fault it! Breakfast basic but all good and fresh, could maybe have been a little hotter. Was upgraded to an executive room which was amazingly spacious. Great comfy bed and coffee/tea facilities. Would highly recommend
Stayed 2 nights in Apr 2024
Response from Reception on 10 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Marie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel. We really enjoyed our two night break. Room was very clean but small. The breakfast was great. We were given permission to use the car park hours before check in - which after a five hour drive & before climbing Snowdon was much appreciated! We would love to return one day! Keep doing what you’re doing Royal Victoria!
Stayed 2 nights in Mar 2024
Response from Reception on 3 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay, it exceeded our expectations! wonderful staff, and the food was excellent. will be staying again!
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Thank you for taking the time to leave a rating. We are pleased you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel with great staff
Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Camila

Stayed 1 night in Feb 2024
Response from Reception on 3 Apr 2024
Thank you for taking the time to leave a rating. We are pleased your time here was positive and we hope to welcome you back again soon.

10/10 Excellent

Steven

Stayed 2 nights in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kamran

Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

david

Stayed 2 nights in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with excellent views of the surrounding, absolutely loved it
Stayed 2 nights in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service from staff at reception and when ordering food from the bar. Rooms clean and tidy, good shower. Single room a tad small but did the job.
Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Phill

Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and location
Nice staff. Nice hotel. Good location
Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay..lovely room Breakfast great Collidors bit confusing
Stayed 2 nights in Nov 2023
Response from reception on 29 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope the breakfast set you up nicely for the day ahead. We hope to see you again very soon.

4/10 Poor

A

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed from hell.
Staff were very helpful and friendly. Hotel was clean. Breakfast was OK. The bed was literally the least comfortable bed I have ever (tried but failed) to sleep in. Like a wonky cardboard box full of broken springs. Room was like a sauna despite turning off radiators and opening window. Hardly slept a wink. Felt awful in the morning. If that bed and mattress are less than 20 years old I'll eat my hat.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Roy

Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

W H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what you need
We stayed in the annex building (the coachhouse). Twin room. Room was clean and tidy with modern bathroom. Beds comfy and breakfast included. A great stay.
Stayed 1 night in Oct 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from reception on 31 Oct 2023
Thank you for taking the time to leave a rating, we hope to welcome you back again soon.

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for plenty of different walks up Snowdon
Stayed 1 night in Sep 2023
Response from reception on 24 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Gary

Stayed 2 nights in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

4/10 Poor

samuel

Stayed 1 night in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We are sorry that your stay was not more positive. We hope to welcome you back to our hotel in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

8/10 Good

Karen

Stayed 2 nights in Oct 2023
Response from reception on 31 Oct 2023
Thank you for taking the time to leave a rating, we hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb one night stay
Our visit was for a trip on the Snowdon railway, the hotel is conveniently situated almost opposite the train station. The hotel gardens are beautiful, tables and chairs provided for outside drinks, our room was excellent and the food was great. A really enjoyable stay.
Stayed 1 night in Sep 2023
Response from reception on 11 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Pros - staff were lovely. Room was clean. Cons- room was too small and claustrophobic. Beds not made properly next day. No proper window it was caged and could not open it. Like being in a cell. Very disappointed as looking forward to staying here. Food was badly cooked. Several other people complained about it. Considering it was AA accredited! Greens were raw. Steak overcooked. Fish meal oily. No afternoon tea offered or sandwiches that i could see. Never been to a hotel that does not off sandwiches. If they did they werent on the menu or in book in room. I have been all over the world and this hotel room was grossly overpriced. Would not recommend.
Stayed 3 nights in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to share your feedback. We are sorry that your stay was not more positive. The window should have opened fine - we hope this issue was rectified upon you reporting it. The bar does not open until 3pm so food is not available before hand except for Saturdays & Sundays.

10/10 Excellent

K

Stayed 1 night in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to leave a rating. We are pleased you enjoyed your stay and hope to welcome you back again soon.

4/10 Poor

Edwin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Doors are not noise proof too noisy
Stayed 1 night in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to share your feedback. We are sorry that your stay was not more positive.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Good location, staff courteous enough. Proximity to Mountain Railway is convenient, but large number of active, youthful hikers can be noisy
Stayed 1 night in Sep 2023
Response from reception on 26 Sept 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay though we are sorry for any disturbance caused by other guests. We hope to see you again very soon.

8/10 Good

Ildiko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to leave a rating.We are pleased you enjoyed your stay and we hope to welcome you back again soon.

6/10 Okay

Mike

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was in dire need of refurbishment. The staff were so friendly and very helpful.
Stayed 2 nights in Sep 2023
Response from reception on 19 Sept 2023
Thank you for taking the time to share your feedback. The hotel has a rolling refurbishment program that takes place in the winter months. We hope to welcome you back to our hotel very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
ROYAL VICTORIA LLANBE8IS
Myself and my wife stayed at the Royal victoria Hotel in seprember 2023. The hotel itself is in an excellent position for walking snowdon or taking the train up .there is ample free parking at the hotel. The hotel itself is clean and tidy , area's could do with updating but overall very good.
Stayed 3 nights in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to leave your feedback, we are pleased you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 Poor

John

Was looking forward to a nice dinner with my wife over the weekend, but sadly disappointed with the quality of the pricy but poor quality food. We think the chef must have mistakenly overly added salt in large quantities to both the soup and lobster dishes which completely obscured any fine taste. In fairness the reception desk have agreed to look into this and I wait with bated breath for their feedback.
Stayed 1 night in Sep 2023
Response from reception on 19 Sept 2023
Thank you for taking the time to share your feedback. We are sorry that your experience whilst dining with us was not more positive. We hope to welcome you back to our hotel again in the future.

4/10 Poor

Mark

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hottest week of the year and given a small fan to keep room cool. Sorry but in todays age air conditioning is needed. Bar area was nice but corridors etc needed a spruce up as it could be a lovely hotel
Stayed 1 night in Sep 2023
Response from reception on 19 Sept 2023
Thank you for taking the time to share your feedback. The hotel has a rolling refurbishment program that takes place in the winter months. We hope to welcome you back to our hotel very soon.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really nice stay here, the location is just spectacular, the staff were all fantastic and I really enjoyed it. The hotel was clean, and the food quality was very good.
Stayed 3 nights in Sep 2023
Response from reception on 19 Sept 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Potts
Room was small and compact but adequate, breakfast was good, no real negatives. Old historic building added character abd charm. Some areas did require refurb. Evening meal a little overpriced.
Stayed 1 night in Sep 2023
Response from reception on 19 Sept 2023
Thank you for taking the time to share your feedback. The hotel has a rolling refurbishment program that takes place in the winter months. We hope to welcome you back to our hotel very soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My short stay at the Royal.
Really enjoyed our stay at Royal Victoria, it’s an old building but well maintained. I loved the walkway from the coach house to the main building, quirky but great if the weather outside weren’t good. Greatly positioned for those looking to climb, or use the steam train to go up Snowden as the Llanberis path along with the station is only five minutes away. Looking forward to going back, this time probably will take the train to the top. Had a great time.
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lovely old house, but was tired and worn. The floor boards were loose so made loud creaking noises every time a guest walked past my room, loud enough to wake me up! The extractor didn't work and carpets were well worn the decor was just very tired. The food and drink was also expensive but the pizza I had was tasty. Breakfast was excellent. But the staff 10 out of 10! very nice and friendly, excellent service. Would I use it again! Yes
Stayed 2 nights in Sep 2023
Response from reception on 13 Sept 2023
Thank you for taking the time to share your feedback. We are pleased you were met with friendly staff throughout. The hotel has a rolling refurbishment program that is carried out in the winter months. We hope to welcome you back to our hotel very soon.

4/10 Poor

Laurence

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed, considering cost, not 4-star!
Very disappointing stay. Was by far and away the most expensive hotel I stayed at during my North Wales trip, so expectations were fairly high. Room small and in average/ok condition, nothing special. Hotel is a complete maze, corridors in poor condition with several decade old carpets & could do with repainting. Dinner in the bar was ok… odd that the lovely outdoor area is no where near the bar. Breakfast was dreadful, literally a cafeteria where you stand in a queue to a serving hatch to be dished up typical eggs/bacon etc. Felt like I wanted out of there ASAP. Shall not be back.
Stayed 1 night in Aug 2023
Response from reception on 19 Sept 2023
Thank you for taking the time to share your feedback. We are sorry that your experience was not more positive and that we will not be able to welcome you back.

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from reception on 6 Sept 2023
Thank you for taking the time to leave a rating. We are pleased you had a positive experience with us and we hope to welcome you back soon.