Calasca-Castiglione Hotels

"The room was nice and clean"

"Fantastic location with a view of the Matterhorn from our balcony and conveniently located for shops and restaurants. Very nice room and breakfast with friendly and helpful staff - highly recommended."

"Great stay. We would have stayed longer if our trip allowed. Close to the train station to enable us to get to Zermatt, but better value. Great sauna!"

"Breakfast was amazing in the Mountain View was ridiculously awesome"

"Everything about the Beausite was perfect. Staff very attentive and friendly. The extras are appreciated-- the slippers, robes, ski locker room (heated for drying out gear), saunas were fabulous. The treats in the room each day were so nice as well. Breakfast buffet was excellent-- I am a tea drinker and loved the tea station. Thank you for an excellent stay!"

"We enjoyed our comfortable room. The location was so convenient for walking. It was quiet and peaceful. The bathroom was very nice and adequate for sharing. The rooftop was spectacular. We spent time each evening watching the go down."

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Gorgeous hotel with wonderful staff. "

"Seeing the Matterhorn from bed is a joy to behold! Staff were super friendly and the breakfast AMAZING! "