Carnaby Hotels

"Great place to stay. Will definitely be back."

"The nightly rate is reasonable but as they say you get what you pay for. The hotel in areas looks very tired. We had French windows but these were fastened shut- I guess because the little wood balcony wasn’t safe. The water was scalding hot. Some of the light bulbs were out. It was clean though. The spa is a good addition with its lovely Victorian tiles. The breakfast is comprehensive- cooked, continental but a bit bland. This was our third time at the Crown Spa and each time our room seems progressively worse/ tired in appearance. The location is great for getting to the beach and a short walk to the centre. It is obviously popular- especially with pensioners and coach trips. If you know you are not getting ‘luxury’ and want to use the spa facilities The Crown Spa is decent value. "

"This hotel was the worst one I have ever stayed in, I expect that it's an Old building, but the overall state of repair is shocking, when you exit the elevator to any floor you see white flakes of paint and wood at every opening, this I deduced was the wood work of the doorway, which was being battered by the wheeled baskets ,that is used for transporting the bed clothes and other parafenalia to and from the rooms, the windows were ill fitting and drafty the door was as if the norm was to prise it open with a screwdriver. The management should prioritise inspecting the place and ensuring that Old doesn't have to mean TATTY."

"Helpful and friendly staff, the room was clean and there were full instructions on operating the heating ( feel the cold!). The bed was very comfortable, but we both found the pillows rather firm and inflexible. Dinner was excellent, leaving us too full to sample breakfast. Plenty of parking as this is a wedding venue."

"Great stay room was excellent staff very helpful and friendly. Food excellent only fault was no instructions for air con and could not get room warm"

"Misleading information from staff ruined what should have been a simple experience. We were told at reception that our voucher could be used for afternoon tea, then showed it again in the lounge before ordering and were seated without issue. Only at payment were we told it didn’t apply and charged full price, which feels completely unacceptable. To make matters worse, there were no towels in the room when we needed them, and the room was unbearably hot with no proper way to cool it. Overall, poor communication and basic standards not being met — wouldn’t stay again."

"guests smoking weed in the entrance food poor room unclean"

"Excellent location overlooking the sea and close to the castle. Staff were lovely and room clean."

"Stayed in an apartment with my husband and 2 kids. The place was spotless and very spacious and comfortable. The view of the sea was perfect and we also had breakfast. The breakfast was of a very standard."