Castel Giuliano Hotels

"We had a very bad experience at HU Roma. Due to a simple booking mistake, we had reserved one night less than intended. However, the way this was handled was extremely poor. When we returned at around 9PM, all of our belongings had already been removed from our room & placed in storage without proper notice. We received no email communication at all, which would have been the most reliable way to reach us as travelers. The staff mentioned they tried calling, but we had no missed calls. Without clear communication, it felt like we were abruptly evicted rather than assisted. We were then left to sort through our belongings outside in one of their tent gazebos for about 30 minutes, which was both stressful and uncomfortable. My wife also lost personal items which were probably thrown out during the process After all this, the staff eventually came back & said a larger room had become available. Unfortunately, by that time we had already been forced to look for another hotel and had secured alternative accommodation due to the uncertainty and lack of support earlier. We were ready and willing to pay for an additional night from the start, but no effort was made to properly coordinate or assist us in a timely manner. The situation could have easily been handled with basic communication and guest support. Mistakes can happen, but the way this was managed caused unnecessary stress and inconvenience. I would not recommend staying here based on this experience."

"The buffet was terrible. Hard to get anything. Very under staffed"

"Small breakfast but everything you’d need to start the day properly. Room was large and beds were comfortable. Location was quiet and felt like we were locals in the village. Staff was very helpful and friendly. "

"Staff was friendly and the property was easy to locate."

"No iron in the room is my only complaint. Everything else was lovely. The staff was very accommodating and the breakfast was amazing. "

"clean room pillows need upgrading staff helpful "

"The hotel was very clean and maintained very well. The restaurant staff was so nice and helpful. 2 of the front desk people helped somewhat and were friendly. The rest of the staff was not helpful. First the hotel is located quite a distance from all the sight seeing sights so you must take transprotation every single day. we spent a tolatl of $1000 usd on rides and tip because We traveled with our handicap mom who we had such a hard time getting rides for and they saw us struggle trying to find transportation. We did not know the hotel had a shuttle for guest and a few days later we watched them take guest to and from. There were places we wanted to go with in the perimiter of there services and not once did ANYONE tell us we could use the shuttle or offer to schedule a shuttle ride for us."

"No bar, just one staff member and not family friendly. The place was old and smelled old. Dont recommend at all. Overall terrible place to stay. The vibe was just off, the area also seemed unsafe, sketchy people on the sidewalks, not close to anything. Would not return to this place, me and my friend had to book another stay that same night since we felt uncomfortable staying at this place. Save your money and dont stay here."

"Staff were amazing!"