This was our first time experiencing the VRBO world. We were so excited to give it a try. We had spent the day with our 4 kids at the lake and planned on getting to the farm house to get out of our wet clothes, shower, and make dinner for our large family. When we arrived, we noticed the dirty linen on the floor with no clean towels or bedding. We did contact Diane and she had it remedied within a couple hours. It did cost us $100 dinner while the kids were wet and whiny. I understand miscommuncations happen but the farm house wasnt ready till just before 8pm. That really put a damper on the experience for us. The property otherwise was amazing.