Boston Hotel Guide - Charles Playhouse hotels in Boston, United States of America.

"Just a terrible experience"

"WE arrived a little early, not an issue, the checked us in and we even got a nice upgraded room. Staff was fantastic. the location was right in the middle of everything we wanted to do in the city for the weekend. they ended the stay with hold our bags for the entire rest of the day while we took advantage of a late flight home. Would highly recommend staying there to any of our friend or family going to visit Boston."

"Beautiful hotel with large rooms and easy access to Quincy Market and many other parts of the city. Such a nice atmosphere, but what stood out the most was the incredible staff. So friendly and helpful!"

"Everyone was helpful and the hotel was beautiful "

"Great accommodations. "

"The room was clean, and the location is excellent for access to the North End and the TD Garden. Great stay!"

"The hotel is very pretty and charming and in an amazing location along the waterfront. I was really looking forward to staying here. However, to my disappointment, I didn't have a great experience. There seems to be little soundproofing between floors. There was a lot of commotion above me to the point that I thought they were remodeling. But, what made my experience just bad was that sometime between 3-3:30am I was awoken out of a sound sleep to large banging that literally shook the walls of my room to the point that I called the front desk. However my room phone didn't work and had to use my cell phone. The night desk attendant was very kind and I appreciated that he looked into it. It's a mystery what it was. Early in the morning, I could hear running foot steps above me. Just strange for a large hotel to have this issue. While the late night front desk attendant was excellent, the reason I gave the 3 star for staff was the check-in attendant that I had wasn't friendly or welcoming. He just waved me over. If I didn't initiate the greeting, I'm not sure he would have said hello to me. He didn't tell me anything about the hotel, amenities, restaurant, etc. The other attendant that was helping a couple check-in was telling them all kinds of things and seemed super friendly. It's a beautiful hotel and I don't really understand why the hotel has the issues that I experienced. When I checked out, the attendant was friendly, however she didn't ask how my stay was, so here it is."

"While the location was fantastic, the bed was incredibly uncomfortable and the staff was less than helpful."

"Clean room, Che led on early great breakfasts "