Charlton Hotels

"A lovely night away with a fantastic breakfast. Quirky staying in an old jail but enjoyed the atmosphere and history. Breakfast was amazing. Freshly cooked and ample selection in the continental area. A great place to stay."

"Breakfast is cool, and there'"

"Staff excellent, we’ve only given a 3 star because the beds were so bad!! We only ate there once during our stay as it was very average and the choice poor. Luckily we only used it as a base. Also it should be called a Spa as it isn’t one"

"Our room was quite small with a small window and a bit dark. Staff were always helpful and cheerful. "

"Room was tired with peeling wall paint. But the staff were lovely, good breakfast and relaxed environment."

"We didn't have breakfast in the Hotel, but everything else was very good. "

"The room was not as we saw on the website, we didn’t have a garden view but a large wall, which made the room really dark, the carpet was stained, the breakfast was ok until my husband saw the chef put cereals spilt on the table back in the pots with the ones to be eaten , there was a big sign outside saying come and look at our refurbished rooms, we certainly didn’t get one "

"parking was abit expensive, good location room was abit small"

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."