Chartham Hotels

"When we checked in the Climate Control was not working correctly and the staff moved us to a new room. The problem was that the room had no climate control either and it was absolutely freezing in the room. The hotel staff was nice and admitted they were having problems with climate control system and said it would be fixed on Monday which is was not. The grout around the tile in the bathroom was missing and the shower hose separated from the shower head. The hotel did repair the shower on the Monday, however, Monday, it happened again. The hotel was a nice property but just need a little extra TLC."

"Friendly staff, clean rooms and public areas, good breakfast."

"Nice clean room, love the breakfast and parking, Quiet and serene environment."

"Didn’t quite realise how ideally situated it is to the tunnel to France Staff very friendly and helpful, particularly with directions to the terminal We had a meal of an evening which was more than nice enough and breakfast as well, which is well presented and laid out fine selection plenty enough for the road"

"Room clean, breakfast good plenty choice. Staff friendly"

"Check in was simple and easy, Room was a lovely size with a king size bed. Bathroom was clean and tidy with a walk in shower and rainfall shower. Breakfast was good, typical buffet with hot and cold options. All the staff were brilliant, friendly and very helpful. "

"The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all. Great location. Rooms are probably prone to being trashed. If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else. "

"We were given a room where the floor sloped, window facing the beach leaked causing moisture on the window. The bed mattress was old with no support. The restaurants were very good including the steakhouse which was terrific. "

"Free parking which is so handy. The room was much better than expected and was clean and comfortable. I think we lucked out on the room we got. Decent for cheap I didn’t really see any staff other than one man who wouldn’t let us in the building after we had returned. We had to get our friend who had already to come home to let us in and then he made us stay so he can check the room was booked for 3 - despite me saying it was booked for 3. In one sense this is good for safety but another sense we were three young girls in early twenties with an older man who was getting aggy with us. But I do understand it’s for safety ? When trying to find a staff at reception to ask about parking no one was there and did not come for ages so we just left it. "