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"Immediately walking in we were greeted with low lighting, calm atmosphere and friendly staff. We were a group of 6, 3 adults and 3 children staying for just one night and wished we could have stayed longer. The area around the hotel is so crowded and loud but you feel like you are on a different planet once inside. We had a cocoon 8 room with 2 double bunks. The beds were so comfortable, everything was so clean and the bathroom was top notch!! Once we all came in for the night and turned off the lights the room was dark and we were able to get the best sleep we have had in a week!! If we come back to London we will be staying here again!!!"

"Beautiful hotel with friendly staff. Close to shops and restaurants- Covent garden. Highly recommend it for London visitors. I look forward to staying at the hotel again on my next stop in London. "

"Clean environment "

"The lication was superb for all of the sites, within 10 minute walk of Big Ben and the view from the Japanese restaurant is phenomenal! The food was also very good. We will always sray at this hotel when in London. Great perk if you choose to not have your room cleaned they give you a bottle of wine!!!"

"Friendly staff, refurbished rooms very nice"

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"Excellent view of the Tower Bridge. Convenient location and comfortable and clean room. Service was great!"

"Staff were very friendly and helpful. Rooms were very clean."

"Excellent. Will be recommending friends and family to stay at a Citizen whenever they are travelling "