We stayed here for 2 nights last year and it was fab, so fab in fact that we decided to come again this year! Sadly this time it didn’t impress. Check in was frustrating, we’d been emailed by the hotel to ask what time we expected to arrive, and we said 2pm, so only an hour earlier than standard check in, but when we arrived we were greeted by a young receptionist that went off to check on our room only to be told to come back at 3….apparently according to housekeeping they started half an hour late as so many people were checking out later than they should. That said our room was nearly last to be cleaned so why ask the question about early check in if there was no priority in cleaning rooms?
Secondly, we were on a dinner bed and breakfast tariff, so I decided to add the extra and have sirloin steak….well I managed about a quarter of it before I gave in, no-one wants to saw through tough beef with chewy fat on it. No-one came to check if all was ok mid meal so by the time they collected our plates it was too late to do anything about it. To be fair they took it off the bill, but at £35 it should have been better, and I ended up going to bed hungry. This trip cost £340 for one night, and to be honest it just wasn’t good enough! The manager did apologise, but it doesn’t make up for a huge bill and a ruined night..