Waterloo Hotels

"Hs"

"Great heritage site turned into a luxurious hotel"

"Windows were so dirty that the view of the Arch and River was impossible. Switched room to be able to see a little better."

"Hotel needs updated rooms need cleaned my tub didn’t drain huge stain on the floor"

"The staff was really nice. I stayed on the 4th floor and it had a musty odor in the hallways and my room. On my first day I was followed from the elevator by someone who said he was going to the 7th floor but got out with me then followed me and when I got to my room he asked me if I got it. Then five minutes later he banged on my door and said it's this my apartment. I wanted to leave them but my wife talked us into staying. Then I went to my vehicle which I had to park a block away because parking isn't included. I was approached numerous times by people trying to sell me drugs. We immediately left a day early after the event that we drove 5 hours to see. Couldn't sleep there another night. There were also homeless people sleeping on the sidewalk in front of the hotel. Not as advertised!"

"The valet staff wasn’t very friendly at all, they didn’t take the time to help set up text message alerts for calling the car ahead of time. Instead they gave me a ticket which meant it was more difficult to pick up my car. Considering the cost for valet is $49 + tax, it was definitely not work it and I wish I could get my money back for the poor experience at an expensive 4 star hotel. The cleaning staff also knocked on my door well before check out, waking me up."

"Everything was exceptionally nice"

"We really enjoyed our stay. Room was clean. We enjoyed walking around the property. We paid to park in the lot behind the hotel to save some money. Nice walk to the center."

"Good Hotel, good location!"