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Cristallo, a Luxury Collection Resort & Spa

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Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

Overview of Cristallo, a Luxury Collection Resort & Spa

Cristallo, a Luxury Collection Resort & Spa

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Via Rinaldo Menardi 42, Cortina d'Ampezzo, BL, 32043

Explore the area

  • Popular LocationMario Rimoldi Modern Art Museum12 min walk
  • Popular LocationFaloria Cable Car12 min walk
  • Popular LocationParish Church of Cortina14 min walk
  • AirportCortina d'Ampezzo (CDF-Fiames)11 min drive

Choose dates to view prices

About this area

Cortina d'Ampezzo

Located in Cortina d'Ampezzo, Cristallo, a Luxury Collection Resort & Spa is next to a golf course and in the mountains. Mario Rimoldi Modern Art Museum and Castle Andraz are local landmarks, and the area's natural beauty can be seen at Dolomites and Lake Pianozes. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Cortina d'Ampezzo travel guideOpens in a new window
Map

What's nearby

  • Mario Rimoldi Modern Art Museum - 12 min walk
  • Faloria Cable Car - 12 min walk
  • Parish Church of Cortina - 14 min walk
  • Ethnographic Museum Regole d'Ampezzo - 3 min drive
  • Golf Club Cortina - 4 min drive

Getting around

  • Dobbiaco/Toblach Station - 31 min drive
  • Marco Polo Airport (VCE) - 103 min drive

About this property

Cristallo, a Luxury Collection Resort & Spa

Family-friendly ski hotel with a full-service spa
Jump on the free ski shuttle for a day on the slopes before returning to Cristallo, a Luxury Collection Resort & Spa for a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Cristallo, a Luxury Collection Resort & Spa offers 74 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with a jetted bath, dressing gowns, slippers and bidets. This Cortina d'Ampezzo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cristallo Ultimate SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, German, Italian, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 40 per night)
  • Valet parking on site (EUR 40 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free ski shuttle

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Il Gazebo
  • Veranda
  • La Stube 1872

Things to do

  • 9 holes of golf
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Ice skating
  • Indoor pool
  • Playground
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1615 square feet)
  • A meeting room

Outdoors

  • Garden
  • Outdoor play area
  • Terrace

Spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Shower/bath combination

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

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Guest rating 4.5+
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5 star
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Hot tub
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Hotel
Hotel

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 5 October and 1 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 130 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 44 lbs/20 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 560 per vehicle (roundtrip)
  • Self-parking fee: EUR 40 per night
  • Valet parking fee: EUR 40 per night (in/out privileges)
  • Pet fee: EUR 130 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Cristallo Hotel
Cristallo Hotel Spa
Cristallo Hotel Spa Cortina d'Ampezzo
Cristallo Luxury Collection Resort Cortina d'Ampezzo
Cristallo Spa Cortina d'Ampezzo
Hotel Cristallo Spa
Cristallo Hotel Spa & Golf Italy
Cristallo Hotel Spa And Golf
Cristallo Luxury Collection Resort
Cristallo Luxury Collection Cortina d'Ampezzo
Cristallo Luxury Collection
Cristallo Hotel Spa Golf
Cristallo, A Collection & Spa
Cristallo, a Luxury Collection Resort & Spa Hotel
Cristallo, a Luxury Collection Resort & Spa Cortina d'Ampezzo

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 77 out of 96 reviews
5 - Excellent 80%
Rating 4 - Good. 14 out of 96 reviews
4 - Good 15%
Rating 3 - Okay. 3 out of 96 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 96 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 96 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.9/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Luxury in Cortina
The Cristallo is true luxury and in a class by itself in Cortina. The location is perfect and offers stunning views of the town and the mountain. The hotel is stylish alpine with a modern take on classic decor. The rooms are spacious and well designed with comfortable bathrooms and roomy closets. Some have balconies and worth the extra money if available. Amenities are excellent including a world class spa where we had one of the best massages ever. A ski concierge manages the ski room where your skis are stored and boots and gloves are keep overnight on a warming rack. Service in the hotel is impeccable across the board and truly focused on your needs. A special recognition to Giovanni at the Concierge desk who really made our stay great. We also were fortunate to meet the very welcoming General Manager Andrea Ronchetti who mingles among the guests to personally ensure their stay is special.
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with Excellent Concierge Sevice
Excellent stay at this beautiful hotel. The pool and spa were a wonderful way to end the day after skiing. Most importantly the hotel staff was great, especially the concierge Giovanni who helped us with multiple restaurants bookings and transportation arrangements! Highly recommend.
Stayed 3 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service
Nice stay, but low on value
Excellent service at a beautiful property that is well-maintained. However, rooms are outdated and somewhat small. Showers were disappointing and lacking water pressure. Concierge services were great. Location is outside town center and uphill - shuttle service is helpful and view is superb but town is not necessarily accessible by foot. Spa facilities are newer but not up to par with other five star hotels.
Stayed 3 nights in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

5/5 Excellent

Stayed 2 nights in Jul 2021