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"Great stay"

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Nice stay. Decent rooms. Clean. Did t have an opportunity to use the spa. "

"Room was ok. The toilet was a bit smelly sewage wise & the air con was constantly dripping & not working that we had to request a fan from reception"

"Staff was excellent, breakfast was ok, just missed few items, hot tub and spa facilities were excellent, room cleanliness was ok"

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "

"Did not have any breakfast but had dinner and food was very good but would have liked Sunday dinner but the staff were excellent and very helpful would recommend this hotel "

"We stopped here for 3 nights to be near a venue we were attending.The staff very helpful The room was comfortable, clean with a walk in shower . Tea and coffee and hair dryer in the room . Would definitely book again if in the area."

"Good value for money."