Hotel Guide - Cranborne Chase and the West Wiltshire Downs hotels in , United Kingdom.

"We stayed in the room called 'The General' - A gorgeous room in the main building with a lovely four poster bed and a balcony. The room was great, it could just do with a little TLC on a few parts (Very minor). Great staff, lovely pub and wonderful food and drink."

"Spacious, modern space. Nice big beds, two large showers, easy parking and a pub 10 mins walk away. Good comms with Sam to tweak experience for our stay. Would def recommend."

"We picked this property because the dinner menu had 3 veggie options, and the food was very good. Our room was comfortable if small. It was mostly well presented except for very low light over the bed so reading after dark wasn’t possible."

"There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor. My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs, The garden needed tidying up, there were cigarette butts everywhere. The parking was perfect. Most of the staff were very helpful."

"Upon check in, I was taken to my room and advised the property wasn’t manned at night but there was an emergency number that I could call if needed. The problem with this was there is no mobile data or phone signal due to the location and the WiFi provided was from an unsecured network. I was a single female staying on business and only able to make calls on WhatsApp, not much else. The room was pleasant although very little room either side of the bed. My room was located at the entrance to the car park so very noisy from traffic passing through. They did supply ear plugs to help with this issue. There was no hot water for a shower in the morning and was forced to take a cold shower. The bathroom was a wet room which once used was not practical to use again without shoes on due to stepping on the wet floor. The heating is an oil filled radiator and took a long time to heat the room. My evening meal was good although the classic English breakfast was rather disappointing. I did complain about the lack of hot water and the member of staff confirmed other residents had also had the same. All I received was an apology and that she would tell housekeeping - no offer of a discount. To add insult to injury they had added a service charge to the evening meal which I asked to be removed and was told she couldn’t because it had already been charged. I persisted with this and she reluctantly took it off the bill. Unfortunately I won’t be returning to this establishment in the future."

"The room needed a deep clean - this is an old property so it’s always going to be a challenge to keep things looking at their best, but there were areas that looked as if they hadn’t been touched in months (towel rail, tiles, pictures etc). The staff at check in were great, but I was a bit concerned (as a woman travelling on my own) that a side door at the bottom of the stairs would always be kept open, but after they all gone home, everywhere else is locked. I got the impression that there were no staff in the pub overnight. Dinner was a reasonable price (2 courses for £20) but the burger bun had been microwaved so was inedible. Breakfast was absolutely delicious though - I had eggs royale with lovely smoked salmon and perfectly poached eggs. All in all, an OK stay with a great breakfast."

"From the very first moment to the very last, everything felt genuinely wonderful. We’re surrounded by Michelin starred spots at home, yet The Grosvenor’s food doesn’t just keep up…. it outshines so many of the places on our doorstep. Dinner was beautiful, breakfast was a delight, and the coffee was pure happiness in a cup. Every member of staff was warm and lovely, the bed felt like sinking into a hug, and all the little touches were so thoughtfully and beautifully done. My only complaint was that we couldn’t stay there another night!"

"Friendly helpful staff, lovely ambience, no problem with late night return (from a party), comfy beds, great breakfast and nice village. Only criticism was slightly ageing (noisy) extractor fan in bathroom and ancient double glazing arrangement made opening a window quite a task. But all in all an excellent stay."

"Great and plentiful breakfast "