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Reviews of The Richard Onslow

3.5 out of 5
The Richard Onslow
113-117 High Street Cranleigh, Cranleigh, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 83 reviews" "
Rating 8 - Good. 20 out of 83 reviews" "
Rating 6 - Okay. 9 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sea view.
Stayed 2 nights in Apr 2024
Response from HC on 3 May 2024
Hi Martin Thank you for the 5/5!Kind RegardsReservations Team

8/10 Good

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Richard Onslow is a nice property in a nice little town. However please review your parking. Locals use the parking spaces so there were none free consequently we ended up paying for parking and walking some way with our bags. When raised with the pub they asked the locals to move but by the time we got our car over someone had parked there again! I suggest if you know you have guests coming you cone the spaces off. We only booked based on parking.
Stayed 1 night in Apr 2024
Response from HC on 17 Apr 2024
Hi GaryThank you for your review. We have parking available behind the pub building, although parking is limited and on a first come first served basis. Kind RegardsReservations TEam

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, room comfort
Ticks all the boxes
Friendly staff, really large modern comfy warm room, excellent restaurant for dinner and breakfast. And it is a great, busy pub with a good selection of (proper) beers. Even the problem with a slow draining shower tray in the morning (reported and being dealt with) didn't dampen a really relaxing overnight stay. Will return next time we are anywhere in the area.
Stayed 1 night in Jan 2024
Response from Making Life Peachy on 7 Feb 2024
This is a lovely read, thanks Malcolm! We value all feedback - good and bad as it helps us grow as a business. Thank you again and we hope we are able to welcome you back soon.

10/10 Excellent

Jason, Reseda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pub and hotel. The food was good and the room was spacious and comfortable. The bathroom shower was very small and enclosed. The staff were friendly and the location had a lot of shopping around it
Stayed 1 night in Dec 2023
Response from Making Life Peachy on 7 Feb 2024
Thank you for taking the time to send us your feedback and thank you for your score. We value all feedback - good and bad as it helps us grow as a business. Thank you again and we hope we are able to welcome you back soon.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HC on 5 Dec 2023
Hi TeresaThanks for taking the time to review us, it looks like by your grading we fell short on service. Could you let us know what happened? Please email us at reservations@peachpubs.com so we can look into this further.

10/10 Excellent

Stuart

Travelled with family, Business traveller
Staff and service was welcoming, friendly and professional - spot on. Would highly recommend and will definitely stay here next time I am in the area. Congratulations to the team.
Stayed 1 night in Nov 2023
Response from Reservations on 8 Nov 2023
What a lovely review, thank you very much! We appreciate you taking the time to share your kind words and do hope to welcome you back again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confrotable stay at the Richard Onslow
A very comfortable 2 night stay, no major gripes at all - service and food was very good.Bar was quiet come bed time - some furniture could do with upgrading but thats a minor point given it was a great place to stay with easy access for Surrey Hills and South Downs.
Stayed 2 nights in Oct 2023
Response from HC on 24 Oct 2023
Hi Paul We are very pleased you had an enjoyable visit with, and we appreciate your positive feedback, please come back and see us soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
very clean and friendly.
Stayed 2 nights in Oct 2023
Response from HC on 31 Oct 2023
Hi thank you for your 8/10

6/10 Okay

Home

Stayed 2 nights in Sep 2023
Response from Reservations Team on 26 Sept 2023
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

10/10 Excellent

Tim

Stayed 2 nights in Aug 2023
Response from Reservations Team on 1 Sept 2023
Thanks for sharing your high-rating review, we hope to see you again soon. Thanks, Reservations Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, comfortable beds, good tea tray, very clean. Very impressed. Didn’t have breakfast as didn’t appear to have anything for the children who prefer cereals, croissants etc. adult menu looked good though.
Stayed 2 nights in Aug 2023
Response from Res. Team on 13 Aug 2023
Hello Caroline,Thank you for your review; we are delighted that you enjoyed your stay with us. Thank you for your comments about your room, we try hard so ensure you have a peachy perfect experience with us!We do look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from HC on 10 Aug 2023
Hi BrianThank you so much for the 10/10!Kind RegardsReservations Team

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special property which combines olde world charm with modern comfort, and is one of those rare places that exceeds your expectations. Staff are friendly and welcoming and the bar and restaurant charming and the room we stayed very spacious and comfortable. There was a good selection of real ales and the food outstanding; both my husband and I describing meal and particularly our starter (independently) as exquisite! Our thanks to everyone and in particular Gavin the chef. The only point we could think of for improvement was the signage for the car park.
Stayed 1 night in Aug 2023
Response from Reservations on 7 Aug 2023
Thanks for sharing your 5-star review, we hope to see you again soon. Thanks, Reservations Team

6/10 Okay

T

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Our Girls Trip 2023
We checked in quite late... upon arrival we were checked in seamlessly.. we stayed in room 6 which contained the smallest twin beds i have ever seen. The cost for such a small room is very over priced... i was charged over £100 but i had no choice as i attended an event that day. We woke up and checked out at 0630hrs as the bed was very uncomfortable and very small. Staff were extremely friendly and helpful but the cleansiness of the room was not to the best standard. We found dead bugs on the floor under the table and a long spider web hanging from the ceiling.
Stayed 1 night in Jul 2023
Response from Making Life Peachy on 1 Aug 2023
We are sorry to hear this visit did not rise to the occasion and this is not how we would like our guests to leave us, we always strive to take all comments on board and we would like to discuss this further, please do not hesitate to get in contact with us directly so we can look into this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Richard is an amazing place to stay. It's a lovely old pub, serving high quality food, in the middle of a pretty village. Our room was the size of an apartment with parking just outside. Staff were really helpful. Nice extra touches like water, biscuits & hot chocolate. I'd love to go back.
Stayed 3 nights in Jul 2023
Response from LF on 19 Jul 2023
Thank you for taking the time to leave us a lovely review, we appreciate it. Here at Peach, we love what we do and we are so pleased to hear you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very accomodating at such short notice. The rooms were really nice and beds comfortable.
Stayed 1 night in Jul 2023
Response from Res. Team on 14 Jul 2023
Hello Mike,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and pleased to be able to assist at such short notice.we look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Excellent staff who looked after us really well - bar and dining room
Stayed 1 night in Jul 2023
Response from Res. Team on 14 Jul 2023
Hello John,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations Team on 11 Jul 2023
Thanks for sharing your review with us, we hope to see you again soon. Thanks, Reservations Team

10/10 Excellent

Ella

Stayed 2 nights in Jul 2023
Response from LF on 26 Jul 2023
Hi Ella, thank you for taking the time to leave us a high rating, we appreciate it. Here at Peach, we love what we do and we are pleased to hear you enjoyed your visit with us and we hope to welcome you back again soon.

10/10 Excellent

Penny

Stayed 1 night in May 2023
Response from HC on 27 May 2023
Hi PennyThank you so much for the 10/10!Kind RegardsReservations Team

10/10 Excellent

Florence

Stayed 1 night in May 2023
Response from HC on 28 May 2023
Hi FlorenceThank yo so much for the 5/5 we really appreciate it!Kind RegardsReservations Team

10/10 Excellent

Neil

Stayed 1 night in Apr 2023
Response from HC on 3 May 2023
Hi NeilThank you so much for the 10/10!Kind RegardsHelenReservations Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
We had a fantastic stay at The Richard Onslow. Lovely, clean, comfortable and spacious room, excellent food at both Breakfast and Dinner and all right in the middle of the beautiful village of Cranleigh with everything on the doorstep. Above all the service from the friendly, helpful staff was brilliant.
Stayed 2 nights in Apr 2023
Response from HC on 11 Apr 2023
Hi AndrewThank you SO much for your lovely review, we are thrilled you enjoyed your stay with us, and look forward to welcoming you back again soon!Kind RegardsReservations Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Matress wasnt the comfiest but room was beautiful. Overlooked high street so some noise. Pub is lovely and very popular. Wish is was my local.
Stayed 1 night in Mar 2023
Response from Res. Team on 27 Mar 2023
Hello Sarah,Thank you for taking the time to leave us a review following your recent visit to us.  We are delighted that you found your room beautiful and that everything was peachy perfect for you.We look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

Saffy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from TW on 29 Mar 2023
Hi Saffy,Thank you for your 10/10 score, we are glad you enjoyed your stay and would love to welcome you back again.Kind regardsReservations Team

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and village atmosphere
Stayed 2 nights in Feb 2023
Response from HC on 9 Feb 2023
Hi StephenThank you so much for the 5/5!Kind RegardsReservations Team

10/10 Excellent

brian

Stayed 1 night in Jan 2023
Response from Res. Team on 29 Jan 2023
Hello brian,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Nigel

Stayed 1 night in Sep 2022
Response from HC on 10 Oct 2022
Thank you so much for the 10/10! We really do appreciate it :-)Kind RegardsReservations Team

4/10 Poor

Colin

Stayed 2 nights in Sep 2022
Response from Res. Team on 3 Oct 2022
Hello Colin,Thank you for your feedback following your visit to us. We are sorry that we haven't offered our usual high standards throughout your stay. We take feedback on board, so please do contact us directly at the pub so we are able to rectify.Thank you,Reservations Team

10/10 Excellent

Ruth

Stayed 1 night in Aug 2022
Response from HS on 16 Aug 2022
Thank you so much for the 10 out of 10, we really do appreciate it! Kind Regards Reservations Team

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Reservations on 5 Jul 2022
Thank you for the 10 out of 10 review Lindsey, we hope to welcome you back soon.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Reservations on 30 Jun 2022
Thank you for the 10 out of 10 review Catherine!

6/10 Okay

Karen

Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Making Life Peachy on 12 Jun 2022
Thanks for your review Karen!

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast was good
Stayed 1 night in May 2022
Response from Making Life Peachy on 11 Jun 2022
Thanks for your review James! We hope to see you again soon.

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely furnished and spacious, had good quality replenishables, and a comfortable sofa and easy chair, albeit facing away from the wall-mounted TV. As there was no desk and no light close to the seats, this is probably somewhere to use as a touring holiday centre rather than for a business trip. Cranleigh itself seems like a nice, clean and safe town, complete with a retro-style baker's directly opposite, a leisure centre 400m away, and all the well known brands of coffee, sandwich and charity shops on the doorstep.
Stayed 2 nights in May 2022
Response from Reservations on 14 May 2022
Thank you Graham for such a lovely review! We are so glad you enjoyed your stay with us, wehope to welcome you back again soon.

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Excellent pub
Last minute night away, booked with 24hrs notice. Lovely pub with rooms, staff really friendly, pub had a good atmosphere and good drinks. We had dinner in the Eatery and again the staff were amazing, nothing too much trouble and clearly knowledgeable. The food was delicious and served timely with a smile. We were in an accessible room which if I’m honest was tired, ample for a last minute night away but could definitely do with a bit of TLC. Bed comfy, and amenities all working. We didn’t stay for bfast as were up and out beforehand so can’t comment. The only negative comments I’d make which aren’t necessarily any one person’s fault but something to bear in mind an definitely not a reflection on the individuals who work there. Outside the door for room 8 there is a bright florescent light which illuminates through the window in the top of the external door (I would suggest a thicker fabric there). The disabled alarm light flickers red which is a bit irritating especially for a light sleeper like me! And lastly the room is right next to the kitchen so if you sleep before 10pm you may have to find a way to drown out the kitchen sounds as it seems to echo through the double door corridor internally, but I will add by 11pm this had abated :)
Stayed 1 night in Apr 2022
Response from EB on 3 May 2022
Thank you for your feedback Emily. I'm glad to hear you enjoyed the atmosphere and team. Thank you for constructive feedback on the room. We are always listening and will pass onto the relevant department for review. Thank you again!

10/10 Excellent

Marianne

Stayed 1 night in Mar 2022
Response from Reservations on 19 Mar 2022
Thank you for your review Marianne, please come and see us again soon!

10/10 Excellent

SIMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 6 nights in Feb 2022
Response from Reservations on 5 Mar 2022
Thank you for your review Simon, please come and see us again soon!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely place to stay and everything was spot on. Most of all the beautiful room / suite, comfort and wonderful buzz of friendly atmosphere , it was great.
Stayed 1 night in Dec 2021
Response from Making Life Peachy on 6 Dec 2021
Thank you so much Joanne, its so great to hear you had a wonderful stay and you found everything so comfortable!

10/10 Excellent

Anthony

Stayed 1 night in Sep 2021
Response from Reservations on 5 Mar 2022
Thank you for your review Anthony, please come and see us again soon!

10/10 Excellent

James Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful friendly staff
Stayed 2 nights in Sep 2021
Response from Making Life Peachy on 15 Sept 2021
Hello James, Thanks for your great feedback, so thrilled you enjoyed your visit and the team had been welcoming! We hope to welcome you back soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RICHMOND DOG SHOW
Stayed 3 nights in Sep 2021
Response from Making Life Peachy on 15 Sept 2021
Hello Margaret, Thanks for sharing your positive feedback, we are pleased to hear that you enjoyed your stay with us during the Richmond Dog Show. We hope to welcome you back again soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenience right in the middle of town free parking terrific value for money . We stayed Monday and Tuesday night unfortunately the bar is closed these days and no food a available which was the only disappointing aspect
Stayed 1 night in Sep 2021
Response from Making Life Peachy on 11 Sept 2021
Hi Diane, Thanks for sharing your kind comments, we are pleased you enjoyed your stay with us! We are sorry that we had been closed in the pub during your visit, currently we are closed Monday & Tuesday only but apologies that this affected your visit.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reservations Team on 2 Sept 2021
Thank you for your review David, please come and see us again soon!

4/10 Poor

Kerry

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Good to visit, but not to sleep in.
Friendly staff. OK food. Downside is the room was above the pub and the music was VERY loud on a Friday night so I couldn't begin relax until 11.20pm when the music was turned off. For that reason, I wouldn't sleep there again. OK sized room. Also the carpets in the bedroom needs a wash.
Stayed 1 night in Aug 2021
Response from Making Life Peachy on 27 Aug 2021
Hi Kerry, Thanks for sharing your feedback. We are sorry to hear your visit was anything less than great and that we let you down. We would really like to discuss your visit further, if you wish please do get in touch.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reservations Team on 17 Aug 2021
Hello Mark so glad you had a good time and enjoyed your stay thank you for taking the time to send us this review, please come back and see us soon.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard
Enjoyable......good amenities close by. Staff very helpful.
Stayed 2 nights in Jul 2021
Response from Guest relations on 1 Aug 2021
Thanks for the great feedback Richard, we are happy to hear you enjoyed your visit!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and nothing was too much trouble Would recommend
Stayed 1 night in Jul 2021
Response from Reservations Team on 1 Aug 2021
Thank you so much for this, we really appreciate it. We love it when our guests love us and are delighted you enjoyed your stay and dinner with us. We shall look forward to welcoming you back again.

6/10 Okay

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really warm welcome with super friendly staff who really went out of their way to help. Great start. Wifi service not up to business use so able to access Dropbox or transfer large files. Kept logging you out and required date of birth details to access (tacky/unacceptable in terms of data security for paying guest). Had to use my hotspot on phone which added stress and delay. Small things were disappointing - milk cartons for coffee 6 months out of date and curdled - fan in room thick with dust so had to clean it - top missing from shampoo bottle in shower. Food service in restaurant was excellent and very much enjoyed the supper. Perhaps room issues these are post-COVID teething problems but seriously need to sort wi-fi as would not recommend for business users until this is done. Service from staff excellent.
Stayed 1 night in Jul 2021
Response from Guest relations on 30 Jul 2021
Hi Gareth, Thanks for taking the time to share your feedback. We appreciate your kind comments regarding the service from our team and the food, however it sounds as though we let you down overall, we are sorry! We would really appreciate the opportunity to discuss your visit further, if you wish please do get in touch with us!