Craster Holidays

Clean room and good shops nearby

I didn’t stay there so I want a full refund

There was a good variety of food for breakfast and its location is great for seeing the Newcastle sites.

Booked an aparthotel, with a washing machine, because I knew I would be wanting to do washing after we had been travelling. The room was up the lift then through a door and down a staircase (so in between floors on the side). We had 2 very large suitcases and carry on, so it was annoying having to lug them down a staircase. It was even more annoying that I unpacked everything, got all our dirty clothes and went to use the washing machine and it didn't work. After advising reception, who spoke to maintenance - who advised they were waiting on a part for that machine. They moved me to another room, so I had to repack everything and lug the suitcases down another 2 flights of stairs. To be fair, the receptionist, found me a room straight away, and did ask if I wanted help to pack up and move, but I declined. The room was ok - there was only a heater in the bedroom, so I found it a little cool in the lounge area. On the upside, I did leave my iPad in the room after I left, and contacted the hotel, who advised that they had found it. I ordered Royal mail to pick it up and the hotel packaged it up for me. The bed was also comfortable. The hotel was central, so it was a convenient place to stay.