Puerto Morelos Hotel Guide - Crococun Zoo hotels in Puerto Morelos, Mexico.

"⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort."

"Loved our stay here! Came with my friend, and we had a blast relaxing, eating and just spending time at the beach. We’re both vegetarians and were happy to see the plant based menu in all restaurants. Erika at the coffee shop was the warmestttttt - loved the coffee she made and how happy she made us! Only biggest con here is that the water is always marshy and not the blues you’d expect when you think of Cancun."

"No water for hrs"

"Beautiful house very spacious with private bathrooms in each bedroom. Easy access to main roads, good food, and Oxxo."

"It was perfect for our needs "