Puerto Morelos Hotel Guide - Ojo de Agua Beach hotels in Puerto Morelos, Mexico.

"I had a very disappointing stay at this hotel and would not recommend it. One of the biggest issues was the lack of hot or even warm water. Every time we tried to shower or use the sink, the water was cold, and to make matters worse, there were moments when brown water came out of the tap. When we brought this up to staff, we were simply told “that’s how it is,” with no effort made to resolve the problem or offer any solution. We had booked a king bed suite but were given a room with only a double bed, which was not what we paid for or expected. The condition of the room overall was poor. The fridge was broken, with only part of it functioning, making it difficult to store any food or drinks. The closet door was loose and hanging, clearly not maintained, and the sliding door to the deck was extremely difficult to open—it would get stuck halfway and required excessive force to move. Overall, the property feels neglected and poorly managed. Between the basic amenities not working, the incorrect room, and the lack of response from staff, this was a frustrating experience from start to finish. I would strongly suggest looking elsewhere."

"I have been here several times now. Here’s what sets excellence apart from other resorts: wide range of quality, restaurants, including Indian and Teppanyaki; high quality alcohol included, including 1921 tequila cream that is hard to find outside of Mexico; two story rooftop suite is fantastic; Excellence Club services (if you choose a room in that section) are very good. New reservations needed for restaurants, and all of them are included. The beach is large and sandy, not rocky. There’s a lazy river as well. "

"Charming hotel. Lovely location. Very sweet staff."

"Close to beach."

"Would recommend but be aware. Area under construction and can have plumbing problems out of their control, even the ocean view rooms will be over looking an over grown empty lot. That said everything else was great! The area is fun and walkable, room was clean and well kept, and service was excellent and issues were dealt with quickly and easily. "

"Cozy but can have the tub updated for the release of the water…so it won’t puddle up while you shower. "

"Clean, April was excellent, kitchen was good but if I was going to stay for months barbecue by the pool would be nice. Very good location."

"Location is great. You really can't beat it. We stayed with our two kids under three and they loved being able to walk to the beach or play in the pool it is a close walk to downtown. The negative it that the the place is run down. example: the safe was not working and We had one air conditioner not work. But the owner was attentive to these issues and put in place solutions (new safe, AC was serviced, but was determined by tech that it needed to be replaced) It took a few requests to get garbage bags and towels but they came through eventually."

"We had a great ocean view. Cute little apartment, 1 bed 1 bath. Nice staff. Only thing I can say was bad was the shower head, needed a new one, and a little stingy on the linens. It also had a little spiral staircase off your balcony to go to beach. Very convenient. "