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"Great location, customer service, and amenities. Highly recommended."

"Great hotel in a great location. Nice gym and nice onsen"

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"Lovely atmospheric hotel nestled in the woods but only 10 min from the main station, with free shuttles running a few times a day. Comfortable, modern rooms. Very clean. Cute gift shop. A highlight was the delicious daily breakfast with some made-to-order options. Plenty of fresh vegetables from local gardens. I had the set menu for dinner one evening: Vegetable based menu, very clean and tasty. Beautiful garden-like setting. Private baths are available for free use. They are not...

"Great hotel with attentive staff who always greet you with a smile. Hotel located in a good location close to the local attractions. "

"A lovely restful place. The onsens were excellent. The food in the village is very good. The gardens are beautiful."

"excellent"

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"This hotel is very convenient and nice."

"Great friendly place "

"This is a decent "Business Hotel" style very close to the station. Rooms are always small in this style but had everything I needed and a fair priced coin laundry (albeit one washer and one drier only) to catch up on laundry during the trip. Station is a fair hike from the old town and various "sights" but there's a bus for ¥100 to old town, cycle hire, taxis etc. Station has lots of amenities, restaurants etc nearby (next to the outlet mall). It has parking, although I didn't have a car during...

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"Very nice hotel which is close to all the sightseeing places"

"Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good."

"A lovely twist on an English Breakfast."

"Everything nice"

"Clean, Hospitality, comfortable"

"This place is very good, will visit again"

"Good"

"Great location, walkable to the JR station and Prince Shopping complex and Rooms are "