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"Conviene location. 10 m walk to Umeda a gigantic shopping district but we prefer Osaka station where you can find many restaurants and cafes and less crowded than Umeda. Surprisingly we found Donkey on the right side of the Osaka station. Hotel is generally good considering you are in a big city. Front desk is very kind and speak good English."

"Great property in Kyoto and short walking distance to Shinkansen Kyoto station. Loved the hot spring onsen and lovely family room. Small recommendation - my husband and I are vegan and our kids are vegetarian so we could not have the complimentary Ramen in the evenings as the broth was made from chicken and pork. Would have loved it if there was an option for vegans and vegetarians. Complimentary ice lollies also had dairy so my husband and I could not have them (though the kids enjoyed it thoroughly), a non dairy fruit flavoured ice pops option would have been great as there were three different types dairy ice lollies. Would I stay here again? Yes we definitely would!"

"The hotel was beautiful and quiet. Staff was very friendly and helpful."

"Overall fantastic "

"Good service "

"Room was beautiful and clean!!!! "

"Great location , near dining areas , hotel is pretty new and luxurious, staff are helpful and speak English "

"It is close yo the train station and bus stop. Quiet and safe location. Close to kyoto station too"