Dien Ban Hotels

"Room was clean. The shower had slow water stream and door was faulty, however the staff came to repair both quickly during the day. Very good service."

"Great buffet breakfast to please everyone’s tastes. But the greatest thing about this hotel is the location to the beach, which is right across the street. And the hotel provides beach towel’s"

"Great breakfast buffet, awesome service, clean rooms, my balcony was facing right in front of the beach. Had a wonderful time with the family for spring break! "

"Great location. Awesome staff. Would stay there again."

"I really wanted to rate this resort higher, but there were several frustrating issues. Pool area: The biggest disappointment was the pool. There weren’t enough lounge chairs for the number of guests, so people had to wake up at the crack of dawn just to secure a spot. This is especially frustrating because the resort is about a 12-minute drive from Hoi An with nothing else nearby - booking a resort usually means you want to relax by the pool, and many guests weren’t able to do that. Food and drinks: The prices were quite high, and they even charge extra for water. For example, a coconut water costs around $10 AUD. Outside food isn’t allowed, which is understandable if the resort’s food was reasonably priced, but it feels difficult for families to manage these costs. Positives: On the bright side, the resort has a fantastic setup for kids, which is not common in many resorts. The breakfast buffet was decent, and I enjoyed my room. Overall: While the kids’ facilities and room were good, the pool situation really detracted from the experience. I probably wouldn’t recommend staying here again mainly because of this issue."

"Amazing spot for families, buffet breakfast had a huge range, the outside water area and roof infinity pool fantastic. Food and drinks very reasonable compared to Australia. We all had a blast"

"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"

"Great place to stay. Staff was fantastic. Highly recommend. Especially Hoa did a great job making us feel welcome and very helpful. Thank you"

"My stay was absolutely fantastic. Jasmine, my Ambassador and personal representative, was exceptional, attentive, friendly, and truly made my experience feel special from start to finish. The atmosphere throughout the resort was serene, relaxing, and beautifully maintained. And the breakfast was incredible, easily one of the highlights of our stay. I would highly recommend this resort and can’t wait to return in the future."